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Associate Operations Coordinator

2 months ago

Minneapolis, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for an Associate Operations Coordinator in Eden Prairie, Minnesota. This role is primarily focused on streamlining and managing operations within our industry. The ideal candidate is expected to be proficient in handling office functions and maintaining a high level of quality in all tasks.

Responsibilities:
• Execute tasks such as creating orders, activating shipments, building loads, and scheduling appointments with an emphasis on quality and efficiency.
• Track and trace shipments, ensuring all operations are in line with company policies and standard operating procedures.
• Respond to customer and carrier requests promptly, ensuring satisfaction by following through on all inquiries.
• Use the knowledge gained through training and experience to document events, following defined escalation procedures when necessary.
• Monitor task boards and assigned email accounts regularly to stay updated and respond timely.
• Validate and ensure the accuracy of load data in systems according to our standards.
• Utilize Microsoft Office Suite of programs for various tasks.
• Maintain a diverse and inclusive work environment, promoting creativity, innovation, and business growth.
• Adhere to all company policies, procedures, and standard operation procedures.
• Prioritize tasks effectively and exhibit strong time management skills.• Excellent customer service skills are required
• Strong communication skills, both written and verbal
• Familiarity with office functions and operations
• Ability to train and instruct other team members
• Understanding and knowledge of company procedures
• Ability to schedule appointments and manage calendars
• Experience with invoicing and billing procedures
• Commitment to quality and high standards
• Knowledge of shipping functions and logistics
• Excellent time management skills
• Ability to execute tasks and projects with minimal supervision
• Proficiency in Microsoft Office Suites
• Understanding and adherence to company policies
• Ability to prioritize tasks effectively
• Experience in a call center environment is a plus
• Knowledge of standard operation procedures
• Creativity and innovation in problem-solving
• Ability to contribute to business growth strategies
• Understanding of discrimination laws and commitment to fair practices
• Skills in data loading and management
• Knowledge of Affirmative Action Plan implementation
• Familiarity with EO/IR systems is a plus.