Client Operations Coordinator

1 month ago

Minneapolis, United States VuMedi Inc. Full time
Job DescriptionJob Description

About Vumedi:

Vumedi is the leading healthcare education platform for doctors worldwide. We're growing quickly and expanding into every medical industry. We are headquartered in California and are expanding our office in St. Louis Park.

We are seeking a Client Operations Coordinator to help Vumedi continue to be the best digital resource for physicians as they look for new ways to improve patient care.

The ideal candidate would be an enthusiastic person who has great communication, organizational skills, a knack for handling many responsibilities and is eager to learn.

About The Role:

Vumedi's Client Operations Coordinator (COC) will work efficiently and autonomously to ensure we are launching and delivering our customer programs in an efficient, timely manner. The COC is responsible for managing a fast-moving backend ticketing queue with multiple customer programs and tasks running simultaneously, ensuring accurate and timely completion.

Why Work at Vumedi:

  • Career changing opportunity to help build a healthcare startup with an exponentially growing viewership
  • Make a direct impact on company growth
  • Be a part of a company that is beloved by doctors and improves patient care every day

What you'll do:

  • Upload and publish content onto the Vumedi platform based on the requirements provided by the customer and the Customer Success team
  • Operationalize the Medical, Legal and Regulatory (MLR) submission process - from initial package creation to uploading and documenting into the system for review
  • Create, send and load data reports for customers
  • Create and manage promotional tactics associated with industry partners including emails and onsite promotions
  • Interact with Customer Success and Client Operations teams daily via videoconference, email and in-person meetings
  • Collaborate with internal teams to ensure customer requirements and goals are met
  • Be the "go to" for internal Vumedi systems
  • Identify and test approaches to make Vumedi methodologies more efficient and productive
  • QA project setup to ensure accuracy

About you:

  • You have superior time management skills
  • You excel operationally and are technically-savvy
  • You are detail-oriented and enjoy completing tasks and following processes to complete your work
  • You have excellent verbal and written communication skills
  • You are proficient in Microsoft Word, Excel and Google equivalents
  • You have the willingness and ability to learn new computer programs such as WorkFront, Google Ad Manager and JIRA

Additional desirable experience:

  • Experience with web conferencing systems, similar to zoom
  • Experience with WorkFront and Google Ad Manager
  • Experience analyzing data
  • Promotional experience

Learn more about Vumedi

*This is a hybrid role, 3 days a week in our Minneapolis office.

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