Healthcare Scheduling Specialist
2 weeks ago
Prestigious Medical Company seeking Patient Scheduling Representatives - Remote
Work Hours: Must be available for an 8-hour shift between 7:00am and 6:00pm EST
Prestige Staffing is collaborating with a leading client to identify qualified Patient Scheduling Representatives. Candidates should demonstrate a strong work ethic and the ability to work independently. This role offers a chance to thrive in a fulfilling and fast-paced environment. The position is temporary with the potential for permanent placement, and compensation will be commensurate with experience.
PRIMARY DUTIES:
- Manage pre-registration and scheduling of moderately complex medical procedures while coordinating various resources for patient services.
- Utilize the appropriate processes to identify patient medical records and ensure an exceptional experience through all customer interactions.
- Effectively operate the Scheduler Program within the hospital's computer system.
- Timely respond to scheduling changes and cancellations through both written and verbal communication.
- Evaluate and prioritize requests, ensuring accurate and relevant information is communicated to both external and internal clients.
- Maintain comprehensive knowledge of the patient scheduling system to address inquiries regarding insurance billing, payment, and self-pay responsibilities.
- Pre-register patient encounters by collecting necessary demographic and financial information for various departments.
QUALIFICATIONS:
- A minimum of 2 years of experience in Healthcare Scheduling, Customer Service, or Patient Access.
- Possess a customer-focused attitude.
- Exhibit excellent written and verbal communication skills.
- Prior experience in the healthcare sector is essential.
- This position operates Monday through Friday.
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