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Healthcare Scheduling Coordinator

2 months ago

Atlanta, Georgia, United States Scan Full time
Job Overview

At Scan, we are a pioneering digital health company focused on enhancing access to medical imaging for both patients and healthcare providers.

Our mission is to empower individuals to make informed financial choices regarding their healthcare, facilitate real-time scheduling for patients and clinicians, and alleviate the burdens on healthcare professionals through innovative AI solutions. We strive to make medical imaging services accessible to everyone.

We are currently seeking a dedicated individual to fulfill the role of Medical Appointment Scheduler during our operational hours of 8am - 9pm on Monday, Tuesday, and Saturday. Following an initial training period, this position offers the flexibility of remote work.

Key Responsibilities:

  • Efficiently schedule patients for diagnostic imaging services using specialized scheduling software.
  • Manage daily administrative tasks, including email correspondence and schedule updates.
  • Act as a liaison between patients and imaging centers, addressing any scheduling challenges that arise.
  • Collaborate with various departments while maintaining a positive and professional demeanor.
  • Ensure compliance with HIPAA regulations to safeguard patient privacy.
  • Engage in ongoing professional development and support other business functions as needed.

Goals for Your First Year:

  • Streamline scheduling processes to align with business growth objectives.
  • Enhance communication strategies to improve patient satisfaction.
  • Develop and implement new operational procedures for scheduling efficiency.
  • Cultivate strong relationships with stakeholders to promote cross-departmental collaboration.
  • Participate in professional development initiatives for both personal and organizational advancement.

Qualifications:

While we encourage applicants from diverse backgrounds, the following attributes may enhance your candidacy:

  • Proficiency in both English and Spanish to effectively communicate with a diverse patient population.
  • Experience in high-volume scheduling or customer service roles, particularly within the healthcare sector.
  • A friendly and empathetic demeanor to create a welcoming environment for patients.
  • Strong interpersonal and communication skills for effective collaboration with healthcare professionals.
  • Attention to detail and adept problem-solving abilities to resolve scheduling conflicts.
  • Familiarity with scheduling software and a commitment to continuous learning and professional growth.

Interview Process:

Our interview process is designed to be efficient and straightforward. Typically, candidates can expect the following steps:

  • An introductory call with our Talent Lead, lasting approximately 30 minutes.
  • If there is mutual interest, candidates will be invited for an in-person interview.
  • Successful candidates will receive an offer to join our team.

What We Offer:

  • A competitive salary range of $42,000 - $45,000 annually.
  • 401k retirement plan.
  • Comprehensive medical, dental, and vision insurance.
  • All necessary equipment to perform your role effectively.
  • Flexible hybrid working arrangements.
  • Personal development budgets for continuous learning.
  • 18 days of paid time off (PTO) and 10 paid sick days.

Diversity Commitment:

Scan is dedicated to fostering an inclusive workplace that values diversity. We are committed to providing equal opportunities for all applicants and employees, ensuring a respectful environment free from discrimination based on gender, marital status, age, race, ethnicity, religion, or physical differences.

We look forward to receiving your application.