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Senior Account Manager
2 months ago
Alera Group is seeking a highly skilled Senior Account Manager to join our team. As a key member of our organization, you will be responsible for managing complex accounts and providing exceptional service to our clients.
Key Responsibilities- Manage a large book of business, typically $1,000,000-$1,500,000 revenue, with considerable expertise and minimal supervision.
- Respond to formal RFPs and maintain new and existing client relationships with minimal producer involvement.
- Coordinate team functions, including leadership and mentorship, client relationship management, and staff training.
- Facilitate a collaborative team environment and participate in staff hiring and separation decisions.
- Approve time-off requests, timesheets, and expense reports for staff, as applicable.
- Routinely visit with clients and function as the primary contact for coverage consultation and service issues.
- Manage the renewal process, including internal and external pre-renewal strategy meetings, and negotiate renewal and new business quotes with carriers.
- Establish and implement written service timelines and service calendars, ensuring commitments are adhered to and in line with client expectations.
- Participate in client meetings to support retention and sales efforts, as requested by producers.
- Complete and maintain client stewardship reports, advise clients on coverage and risk exposures, and audit sales executives' books for potential gaps in coverage.
- Minimum 5 years of experience in a senior commercial account management role, typically 10+ years of total insurance experience.
- State property & casualty agent's license.
- College degree or equivalent experience.
- Typically holds multiple insurance designations.
A competitive salary range of $110k-$125k DOE, plus opportunities for professional growth and development in a dynamic and collaborative environment.
