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Digital Banking Specialist

2 months ago

US Gypsum CO USA Civista Bank Full time
Job Title: Digital Banking Specialist

Civista Bank is seeking a highly skilled Digital Banking Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth functioning of our digital banking products, including ATM/Check Card operations, Online Banking Product operations, Branch Balancing, Tax Department operations, Cash Management operations, and ACH operations.

Key Responsibilities:
  • Process and submit tax program entries and digital communications on a daily basis.
  • Provide exceptional customer support for all online banking products to internal and external customers.
  • Process debit card orders, card maintenance, and utilize fraud monitoring software to ensure the security of our customers' accounts.
  • Resolve transactional concerns, including Reg E disputes, reclamations, and ACH returns, in a timely and professional manner.
  • Reconcile ATM and branch general ledgers on a daily and monthly basis, and maintain and review procedures for digital banking.
Requirements:
  • 1-2 years of experience in banking or financial services.
  • High School Diploma or equivalent, with office administrative skills or certification.
  • Strong customer service and problem-solving skills, with the ability to respond to inquiries with tact, diplomacy, and patience.
  • Exceptional organization, time management, and follow-up skills, with excellent interpersonal skills and the ability to communicate effectively with customers, bank employees, and outside service providers.
  • Knowledge of digital banking products and the ability to follow detailed instructions and a wide range of procedures requiring sound judgment.
  • Proficient typing and computer skills, specifically Microsoft Word and Excel, and the ability to navigate computer programs.
  • Ability to be cross-trained on many different job duties within the department.

Physical Requirements:

  • Ability to view computer screens and read reports for long periods of time.
  • Ability to work under sometimes distracting work conditions.
  • Ability to move files of up to 15 lbs.
  • Ability to sit for long periods at a time.
  • Ability to travel to attend meetings or training.

Equal Opportunity Employer EEOC M/F/D/V

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.