Digital Banking Specialist
16 hours ago
Digital Banking Specialist Job Description
This role is responsible for providing product support duties and assisting Treasury Management and the Bank Solutions Technology Product Managers, as directed.
The ideal candidate will have an Associate degree in finance/accounting or an equivalent combination of commercial online banking support experience and/or education, with at least 2-4 years of experience in a banking environment or similar financial institution.
Key Responsibilities:
- Provide professional, technical, and general support to internal customers, vendors, and bank personnel.
- Assist in researching and resolving issues related to commercial banking products and services.
- Develop and maintain knowledge of NACHA Rules and Regulations.
- Collaborate with cross-functional teams to achieve business objectives.
Requirements:
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent customer service and communication skills.
- Experience with commercial banking products and services.
- Knowledge of Excel, Word, and other Microsoft Office applications.
Preferred Qualifications:
- Experience in writing formal procedural and training documentation.
- Familiarity with commercial leasing and equipment finance.
About Quad City Bank & Trust:
Quad City Bank & Trust is a relationship-driven organization that services the Quad Cities, Cedar Rapids, Waterloo/Cedar Valley, Des Moines/Ankeny, and Springfield, Missouri communities through its wholly owned subsidiary banks.
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