Digital Banking Specialist

2 weeks ago


Tacoma WA USA, United States Heritage Bank Full time
Job Description

Job Title: Digital Banking Specialist

Job Summary: We are seeking a highly skilled Digital Banking Specialist to join our team at Heritage Bank. The successful candidate will be responsible for providing exceptional customer support and technical assistance to internal and external customers for all digital channel products.

Key Responsibilities:

  • Research and respond to customer inquiries via email, phone, or in person.
  • Protect and maintain confidentiality of customer financial data.
  • Set up, implement, and maintain business online banking and Business RDC customers.
  • Provide troubleshooting and support to business and consumer online banking customers.
  • Reconcile assigned general ledger and bank control accounts.

Requirements:

  • High School Diploma or equivalent required.
  • Coursework and/or certification in business or accounting preferred.
  • 1+ year recent customer service, data entry, clerical, and/or office support experience required.
  • Recent experience in Electronic/Digital Banking with working knowledge and understanding of Online Banking, Mobile Banking, RDC, EFT processing, and regulatory compliance preferred.

Benefits:

  • Total rewards package including base salary, exceptional benefits package, and generous time off policy.
  • Minimum of 10 paid vacation days annually and eight hours of paid sick leave per month.
  • 11 paid holidays each calendar year and an annual float day.


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