Digital Banking Specialist
3 days ago
We are seeking a highly skilled Digital Banking Specialist to join our team at Quad City Bank & Trust. This role is responsible for providing product support duties and assisting Treasury Management and the Bank Solutions Technology Product Managers, as directed.
Key Responsibilities:
- Provide full range of professional, technical and general support to internal customers, vendors, and bank personnel.
- Assist in the development and implementation of digital banking products and services.
- Collaborate with cross-functional teams to identify and resolve issues related to digital banking.
- Develop and maintain knowledge of commercial banking products and services.
- Utilize strong analytical, troubleshooting and problem-solving skills to research and resolve issues.
Requirements:
- Associate degree in finance/accounting or equivalent combination of commercial online banking support experience and/or education.
- At least 2-4 years' experience in a banking environment or similar financial institution.
- Strong analytical, troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Knowledge of NACHA Rules and Regulations is beneficial.
Preferred Qualifications:
- Experience in writing formal procedural and training documentation and materials.
- Familiarity with commercial banking products and services.
- Strong computer skills, including Excel, Word, and browsers.
About Us:
Quad City Bank & Trust is a relationship-driven organization and a multi-bank company, serving the Quad Cities, Cedar Rapids, Waterloo/Cedar Valley, Des Moines/Ankeny, and Springfield, Missouri communities through its wholly owned subsidiary banks, and also engages in commercial leasing through its wholly owned subsidiary, m2 Equipment Finance, LLC based in Milwaukee, WI.
Pre-Employment Requirements:
- Pre-employment credit check.
- Background check.
- Drug screen.
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