Customer Service Specialist
2 weeks ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two interactions are the same? We're seeking a skilled Customer Service Specialist to join our team at Burch Bottle and Packaging.
We offer a competitive salary of $40,000-$55,000 per year, depending on experience. Our benefits package includes 5 paid sick days, company-provided lunch on Mondays, a 360 reward and recognition program, vacation time, 14 paid holidays, group health, dental, and vision insurance after 30 days, FSA, and weekly pay.
The ideal candidate will have a proven track record of providing top-notch customer support, with excellent communication and presentation skills. They'll be able to multitask, prioritize, and manage time effectively, working well under pressure. A high school degree or equivalent is required, while a college degree or higher is preferred.
This role involves managing a high volume of customer inquiries through various channels, identifying and assessing customer needs, and building sustainable relationships of trust through open and interactive communication. The successful candidate will also be responsible for keeping records of customer interactions, processing customer accounts, and following communication procedures, guidelines, and policies.
We value teamwork, compassion, efficiency, diverse thinking, accountability, and communication. Career growth is a focal point in all departments, and we encourage staff to take advantage of opportunities that excite them. If you're looking for a dynamic and supportive work environment where you can grow and develop your skills, we'd love to hear from you.
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