Customer Service Representative

4 weeks ago


Queensbury, New York, United States GLENS FALLS NATIONAL BANK AND TRUST CO Full time
Job Overview

Glen's Falls National Bank and Trust Co. is seeking an experienced Customer Service Representative to join our team at the Queensbury Branch.

About the Role:

This role involves providing exceptional customer service, processing transactions accurately, and supporting sales efforts of the company. The ideal candidate will have strong communication skills, be detail-oriented, and possess a friendly attitude.

Responsibilities:

  • Provide consistent, outstanding customer service by anticipating and reacting to customer needs
  • Process transactions accurately and efficiently
  • Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate
  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies
  • Balance cash drawer and adhere to established cash limits
  • Open deposit accounts for customers
  • Adhere to requirements pertaining to branch security, fraud prevention, and BSA; identify counterfeit currency and monetary instruments
  • Adhere to applicable federal regulations and Company policies and procedures

Requirements:

  • High School Diploma or equivalent required
  • 2 years of experience in customer service, cash handling, or retail sales preferred
  • Strong communication skills, both written and verbal; comfortable communicating with customers, team members, and management
  • Quality customer service skills; friendly, helpful attitude, and patient attentiveness
  • Ability to remain detail-oriented while following procedures and providing good customer experience
  • Demonstrated ability to complete multiple tasks while staying aware of surroundings
  • Understanding of importance of discretion and confidentiality; demonstrate good ethics and integrity
  • Skilled in Microsoft Office Suite (Word, Excel, and Outlook); ability to learn banking-related software

What We Offer:

  • Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
  • Medical, Dental, and Vision Insurance and Flexible Spending Plan
  • Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
  • Education and Tuition Reimbursement
  • Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer, committed to delivering value for our shareholders, our customers, and our communities.



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