Customer Service Representative
4 weeks ago
Glen's Falls National Bank and Trust Co. is seeking an experienced Customer Service Representative to join our team at the Queensbury Branch.
About the Role:
This role involves providing exceptional customer service, processing transactions accurately, and supporting sales efforts of the company. The ideal candidate will have strong communication skills, be detail-oriented, and possess a friendly attitude.
Responsibilities:
- Provide consistent, outstanding customer service by anticipating and reacting to customer needs
- Process transactions accurately and efficiently
- Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate
- Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies
- Balance cash drawer and adhere to established cash limits
- Open deposit accounts for customers
- Adhere to requirements pertaining to branch security, fraud prevention, and BSA; identify counterfeit currency and monetary instruments
- Adhere to applicable federal regulations and Company policies and procedures
Requirements:
- High School Diploma or equivalent required
- 2 years of experience in customer service, cash handling, or retail sales preferred
- Strong communication skills, both written and verbal; comfortable communicating with customers, team members, and management
- Quality customer service skills; friendly, helpful attitude, and patient attentiveness
- Ability to remain detail-oriented while following procedures and providing good customer experience
- Demonstrated ability to complete multiple tasks while staying aware of surroundings
- Understanding of importance of discretion and confidentiality; demonstrate good ethics and integrity
- Skilled in Microsoft Office Suite (Word, Excel, and Outlook); ability to learn banking-related software
What We Offer:
- Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
- Medical, Dental, and Vision Insurance and Flexible Spending Plan
- Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
- Education and Tuition Reimbursement
- Employee Assistance Program for our employees and their immediate family members
We are an Equal Opportunity Employer, committed to delivering value for our shareholders, our customers, and our communities.
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