Customer Service Ambassador
2 weeks ago
About Mr. Electric
Mr. Electric is a global franchise organization providing electrical installation and repair services. Recognized by Entrepreneur magazine among its "Franchise 500," our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process.
Job Description
- As a Customer Service Representative, you are a key member of the team and represent Mr. Electric on support calls. You are responsible for handling service requests and customer complaints.
- Show respect and courtesy to all customers and employees. Be self-motivated, energetic, and enjoy helping people.
- Provide the highest level of customer service and satisfaction and effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
- Receive incoming calls in a professional and courteous manner.
- Assign and direct electricians to appropriate customer locations; monitor the route and status to coordinate and prioritize their schedules; and provide them with information about orders, traffic, obstacles, and requirements.
- Perform marketing and sales functions to sell additional work and earn business.
- Complete work orders, return customer calls, and respond to customer complaints.
- Perform other duties as needed which may include cross-training in related positions.
Requirements:
- Minimum two years admin experience.
- Strong written and verbal communication skills.
- Detail-oriented with strong data entry skills.
- Positive Attitude.
- Team player who can work independently.
Estimated Salary: $17.00 - $22.00 per hour
We offer flexible work from home options. Our team collaboration environment provides opportunities to learn from expert electricians, share expertise, and make each other better. With over 23 years of excellence, working for an independently owned and operated Mr. Electric franchise is a great career move.
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