Customer Experience Specialist

2 weeks ago


Queensbury, New York, United States Ocean State Job Lot Full time
Job Title: Customer Experience Specialist

We are seeking a skilled CUSTOMER EXPERIENCE SPECIALIST to join our team at Ocean State Job Lot. As a key member of our store operations team, you will be responsible for creating a positive and engaging customer experience by providing exceptional customer service, processing complex point-of-sale transactions, and ensuring the smooth operation and merchandising of assigned areas.

The ideal candidate will have prior retail merchandising, customer service, and/or cashier experience, as well as basic math and reading skills, legible handwriting, and good verbal and written communication skills. This role requires full-time associates to work as needed by the business, including nights and weekends. The estimated salary for this position is $16-$17.25 per hour, based on experience.

Becoming a part of our team means being committed to championing positive change in our communities and inspiring a more responsible model for retail. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply.

Key Responsibilities:
  • Build lasting relationships with customers through the T.R.E.A.T. model, fostering a welcoming environment.
  • Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
  • Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
  • Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
  • Train and coordinate assigned associates, manage breaks according to policy and regulations.
  • Communicate issues and improvement opportunities to store leadership.
  • Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
  • Handle daily damages and returns according to established procedures.

Work Environment:
  • This role primarily works in a climate-controlled environment with minimal safety/health hazard potential.
  • Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis.


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