Customer Experience Specialist
2 weeks ago
We are seeking a skilled CUSTOMER EXPERIENCE SPECIALIST to join our team at Ocean State Job Lot. As a key member of our store operations team, you will be responsible for creating a positive and engaging customer experience by providing exceptional customer service, processing complex point-of-sale transactions, and ensuring the smooth operation and merchandising of assigned areas.
The ideal candidate will have prior retail merchandising, customer service, and/or cashier experience, as well as basic math and reading skills, legible handwriting, and good verbal and written communication skills. This role requires full-time associates to work as needed by the business, including nights and weekends. The estimated salary for this position is $16-$17.25 per hour, based on experience.
Becoming a part of our team means being committed to championing positive change in our communities and inspiring a more responsible model for retail. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply.
Key Responsibilities:
- Build lasting relationships with customers through the T.R.E.A.T. model, fostering a welcoming environment.
- Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
- Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
- Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
- Train and coordinate assigned associates, manage breaks according to policy and regulations.
- Communicate issues and improvement opportunities to store leadership.
- Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
- Handle daily damages and returns according to established procedures.
Work Environment:
- This role primarily works in a climate-controlled environment with minimal safety/health hazard potential.
- Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis.
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