Customer Service Expert for Insurance Operations

4 weeks ago


Queensbury, New York, United States The Travelers Companies Full time
About the Role

We are seeking a highly skilled Customer Service Associate to join our team at The Travelers Companies. As a key member of our Operations Customer Service team, you will be responsible for handling customer inquiries and providing exceptional service to our clients.

Key Responsibilities
  • Handle inbound calls, emails, chats, and other customer inquiries in a timely and professional manner.
  • Build strong relationships with customers by actively listening to their needs and providing accurate and efficient solutions.
  • Navigate multiple systems and platforms simultaneously while interacting with customers.
  • Adapt communication style to provide a positive, consistent, empathetic, and thorough customer experience.
Requirements
  • Prior customer service experience.
  • Strong verbal and written communication skills.
  • Proficiency utilizing technology, including ability to navigate across multiple systems simultaneously.
  • Ability to analyze information and think critically to make informed decisions.
  • Organizational and time management skills with ability to handle shifting priorities in a high-volume, fast-paced environment.
What We Offer
  • A competitive estimated salary range of $45,000 - $65,000 per year, based on location and performance.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • The opportunity to work in a dynamic and innovative company that values diversity and inclusion.
About Us

The Travelers Companies is a leading provider of property casualty insurance and financial services. We are committed to delivering exceptional service to our customers and creating a positive impact in the communities we serve.



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