Customer Service Professional
2 weeks ago
The Travelers Indemnity Company is a leading provider of property casualty insurance solutions. Our commitment to customer satisfaction and community involvement has earned us a reputation as one of the best insurers in the industry for over 160 years.
Salary and BenefitsThe annual base salary range for this position is $36,300 - $60,000, with opportunities for performance-based cash incentive awards. In addition to a comprehensive compensation package, employees are eligible for full benefits on day one of employment, including health insurance, retirement plans, and paid time off.
Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our Operations Customer Service team as a Customer Service Associate. As the first point of contact for customers, agents, brokers, and internal business partners, you will play a critical role in providing a positive experience through accurate and efficient handling of customer inquiries.
Your primary responsibilities will include:
- Handling inbound calls, emails, chats, and other methods of communication from external customers and internal business partners;
- Providing excellent customer service by actively listening to inquiries, applying product knowledge, and resolving issues in a timely manner;
- Navigating multiple systems and platforms simultaneously while interacting with customers;
- Ensuring accurate and comprehensive documentation of customer interactions and information;
To be successful in this role, you will need:
- Prior customer service experience, preferably in an insurance or claims environment;
- Strong verbal and written communication skills, with the ability to convey information clearly and empathetically;
- Proficiency in utilizing technology, including the ability to navigate across multiple systems simultaneously;
- Ability to analyze information, think critically, and make informed decisions;
- Organizational and time management skills, with the ability to handle shifting priorities in a high-volume, fast-paced environment;
We offer a comprehensive benefits package, including:
- Health insurance coverage for you and your eligible family members;
- Retirement plans, including a 401(k) match and pension plan;
- Paid time off and nine company holidays;
- A wellness program that includes tools, discounts, and resources to support your physical and mental well-being;
- A volunteer encouragement program that enables you to give back to the charity of your choice;
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