Customer Service Professional

2 weeks ago


Queensbury, New York, United States THE TRAVELERS INDEMNITY COMPANY Full time
Company Overview

The Travelers Indemnity Company is a leading provider of property casualty insurance solutions. Our commitment to customer satisfaction and community involvement has earned us a reputation as one of the best insurers in the industry for over 160 years.

Salary and Benefits

The annual base salary range for this position is $36,300 - $60,000, with opportunities for performance-based cash incentive awards. In addition to a comprehensive compensation package, employees are eligible for full benefits on day one of employment, including health insurance, retirement plans, and paid time off.

Job Description

We are seeking a highly motivated and customer-focused individual to join our Operations Customer Service team as a Customer Service Associate. As the first point of contact for customers, agents, brokers, and internal business partners, you will play a critical role in providing a positive experience through accurate and efficient handling of customer inquiries.

Your primary responsibilities will include:

  • Handling inbound calls, emails, chats, and other methods of communication from external customers and internal business partners;
  • Providing excellent customer service by actively listening to inquiries, applying product knowledge, and resolving issues in a timely manner;
  • Navigating multiple systems and platforms simultaneously while interacting with customers;
  • Ensuring accurate and comprehensive documentation of customer interactions and information;
Requirements and Qualifications

To be successful in this role, you will need:

  • Prior customer service experience, preferably in an insurance or claims environment;
  • Strong verbal and written communication skills, with the ability to convey information clearly and empathetically;
  • Proficiency in utilizing technology, including the ability to navigate across multiple systems simultaneously;
  • Ability to analyze information, think critically, and make informed decisions;
  • Organizational and time management skills, with the ability to handle shifting priorities in a high-volume, fast-paced environment;
What's in It for You?

We offer a comprehensive benefits package, including:

  • Health insurance coverage for you and your eligible family members;
  • Retirement plans, including a 401(k) match and pension plan;
  • Paid time off and nine company holidays;
  • A wellness program that includes tools, discounts, and resources to support your physical and mental well-being;
  • A volunteer encouragement program that enables you to give back to the charity of your choice;


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