Luxury Client Consultant
2 weeks ago
ABOUT MONCLER:
At Moncler, we are dedicated to creating extraordinary experiences for our clients. Our approach involves engaging with customers across all channels, understanding their needs, and crafting unique moments that reflect their personal style.
ROLE OVERVIEW:
As a Client Advisor, you will play a pivotal role in delivering exceptional service and fostering long-term relationships with our clientele. Your expertise will guide clients in making informed purchasing decisions that align with their preferences and aspirations.
KEY RESPONSIBILITIES:
1. Deliver outstanding client service in line with Moncler's Selling and Service standards.
2. Meet and surpass sales targets and key performance indicators (KPIs) such as Average Dollar Transaction (ADT) and Units per Transaction (UPT).
3. Cultivate and maintain enduring client relationships through meaningful interactions and effective clientele management.
4. Drive sales growth by actively engaging with existing clients and attracting new clientele.
5. Uphold the company's merchandise presentation standards to enhance the shopping experience.
6. Proactively manage follow-ups regarding customer orders, repairs, and special requests.
7. Continuously develop and maintain comprehensive product knowledge.
8. Analyze personal performance metrics and adapt sales strategies to exceed client expectations.
9. Assist in inventory management and preparation.
10. Collaborate with team members to foster a supportive work environment.
11. Undertake additional tasks as required.
QUALIFICATIONS:
- Experience in luxury retail environments.
- Demonstrated success in sales and client relationship development.
- Strong focus on results and customer satisfaction.
- Excellent attention to detail.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
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