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Lead Client Engagement Specialist

2 months ago

Honolulu, Hawaii, United States FERRAGAMO USA INC Full time

OUR LEGACY AND COMMITMENT TO FOSTERING YOUR TALENT AND INNOVATION

Salvatore Ferragamo S.p.A. stands as the parent Company of the Salvatore Ferragamo Group, a prominent leader in the luxury sector with roots tracing back to 1927.

Under the visionary guidance of Maximilian Davis, FERRAGAMO is redefining its Italian heritage by infusing a fresh perspective on sophistication and luxury. Our creations embody uniqueness and exclusivity, seamlessly blending style, creativity, and innovation, all while honoring the exceptional craftsmanship synonymous with the 'Made in Italy' tradition.

With a workforce exceeding 4,200 and a network of 650 mono-brand boutiques, the Ferragamo Group thrives in Italy and globally, establishing itself as a frontrunner in the European, American, and Asian markets.


We are in search of a Senior Client Advisor

The Senior Client Advisor excels in delivering outstanding and specialized customer service by cultivating emotionally resonant relationships with clients; fostering and nurturing meaningful and loyal client connections through personal engagement and CRM initiatives; driving sales by comprehending client aspirations and crafting a tailored experience to optimize sales performance; establishing and maintaining rapport with fellow advisors by promoting a sense of community and a positive, forward-thinking attitude; serving as a mentor to the team by proactively sharing insights, reflections, and experiences with colleagues.

Key Responsibilities

Inclusive Leadership

  • Exhibit proactive leadership on the sales floor, driving individual and team objectives while being accountable for sales outcomes.

Collaboration

  • Work alongside peers to achieve results and pave the way for the team through authenticity, empathy, and best practices.
  • Foster a positive work atmosphere through teamwork and collaboration.
  • Support the operations team by ensuring adequate stock levels in designated areas on the sales floor and in the stockroom.

Client-Centric Approach

  • Transform each client interaction into memorable experiences by crafting a personalized engagement and participating in the selling ceremony.
  • Build a long-term authentic connection with clients through personalized interactions, ensuring they feel the experience is genuinely about them.
  • Actively engage on the sales floor, taking steps to guarantee a remarkable client experience, placing the client at the heart of every decision. Exhibit expert styling and brand knowledge.
  • Encourage cross-selling to enhance UPT sales metrics.
  • Document customer information in the company's CRM database to connect with clients and sustain relationships.

Agility

  • Innovatively consider ways to enhance and create new avenues for delivering tangible value and enchantment for the client.
  • Engage in sales through various channels—face-to-face, telephone, email, etc.—which includes the physical ability to assist customers and fit them properly with products.
  • Comprehend company-established KPIs and demonstrate the ability to identify strategies to elevate performance standards.
  • Adopt a holistic approach to recommend merchandise across all channels.

Qualifications

  • A compassionate and perceptive Senior Client Advisor with a flair for style.
  • Prioritize the client and their experience, possessing in-depth knowledge of the desires, needs, and expectations of luxury clientele.
  • Exhibit mastery in storytelling and the art of asking engaging questions.
  • Proficient in using technology to track inventory.
  • Strong command of the English language; knowledge of an additional language is preferred.
  • Previous experience in retail sales is preferred, with luxury retail experience being a plus.
  • Exceptional interpersonal and communication skills; ability to read, write, and interpret instructional documents. Capable of effectively communicating with customers, peers, and management, including proper telephone etiquette.
  • Ability to manage multiple tasks while being attentive to customers and remaining adaptable to business needs. Capacity to work collaboratively within a team and take initiative independently.

Work Schedule

  • Regular and dependable attendance, typically 5 days a week.
  • Full-time schedule (37.5 hours); part-time schedule available.
  • Flexibility to work varied hours, including mornings, evenings, and weekends, based on store requirements.

Equal Employment Opportunity Statement

Ferragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer, providing equal opportunities to all employees and applicants without regard to age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or any other protected class under applicable law.

Disability Accommodation

Ferragamo is dedicated to offering reasonable accommodations to applicants and employees with disabilities. Please inform us if you require reasonable accommodations to apply for a position or to perform your job duties. Examples of reasonable accommodations include adjustments to the application process or work procedures, providing documents in an alternate format, utilizing a sign language interpreter, or employing specialized equipment.

Vaccination Requirements

Ferragamo USA Inc. d/b/a Salvatore Ferragamo is committed to maintaining a safe and healthy work environment for all employees. As part of our ongoing efforts to prioritize the well-being of our staff and customers, we strongly encourage all employees to stay current with CDC-recommended vaccinations.





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