Front Desk Associate

1 month ago

Austin, Texas, United States Foundation Communities Inc Full time
Job Summary

The Front Desk Clerk – Floater is a vital member of our team, responsible for ensuring the smooth operation of our supportive housing properties during evenings and weekends. This role involves interacting with residents and guests, upholding community policies, providing exceptional customer service, and maintaining the safety of the community.

Key Responsibilities
  • Provide administrative support, including answering phones, responding to property inquiries, and managing emails.
  • Deliver outstanding customer service to our resident population, addressing their needs and concerns in a professional and courteous manner.
  • Communicate community policies and rules to residents, ensuring a positive and respectful living environment.
  • Respond to resident problems and emergencies, exercising good judgment and self-control.
  • Prepare documentation, such as incident reports and shift reports, as needed.
  • Monitor sign-in/sign-out processes, verifying photo identification for all guests.
  • Input work orders for unit repairs and other general needs.
  • Monitor video surveillance systems and report unusual activity.
  • Ensure confidentiality of all resident records and information.
Requirements
  • High school diploma or equivalent.
  • Reliable, dependable transportation in working condition.
  • Exceptional interpersonal skills, time management, and human relations skills.
  • Ability to exercise good judgment and self-control.
  • Demonstrated ability to deal with residents, site personnel, volunteers, peers, and supervisors.
  • Enthusiasm, good attitude, trustworthiness, personal integrity, and honesty.
  • Ability to use a computer and cell phone.
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
Preferred Requirements
  • Bilingual (English, Spanish, and/or Arabic, and/or Pashto).
Working Conditions

Occupational exposure to blood or other potentially infectious materials can be expected. May be asked to clean up bodily fluids with appropriate training and personal protective equipment provided.

Physical Requirements

Must be able to sit for long periods, use a computer, perform several rounds at the property, walk up and down multiple flights of stairs daily, and lift up to ~30 pounds at a time.

Compensation

$17.51/hour.

Foundation Communities provides an excellent benefits package, including employer-paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.

Foundation Communities is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, and gender identity.

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