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Front Desk Supervisor
2 months ago
We are seeking a highly skilled and experienced Front Office Manager to join our team at Buffalo Lodging Associates. As a key member of our management team, you will be responsible for overseeing the front office operations and ensuring that our guests receive exceptional service.
Key Responsibilities- Guest Services: Oversee the delivery of exceptional guest services, ensuring that all guests receive a warm and welcoming experience.
- Front Office Operations: Manage the front office team, ensuring that all tasks are completed efficiently and effectively.
- Problem Solving: Identify and resolve problems in a timely manner, using sound judgment and effective communication skills.
- Customer Service: Maximize customer satisfaction by responding promptly to guest complaints and resolving issues in a fair and timely manner.
- Communication: Demonstrate excellent communication skills, both written and verbal, and be able to effectively communicate with guests, staff, and management.
- Teamwork: Foster a positive and cooperative work environment, promoting teamwork and collaboration among staff members.
- Quality Management: Ensure that all front office operations meet the highest standards of quality, adhering to company policies and procedures.
- Adaptability: Be able to adapt to changing circumstances, such as staff shortages or unexpected events, and be able to adjust plans accordingly.
- Initiative: Take the initiative to improve processes and procedures, and be proactive in identifying areas for improvement.
- People Management: Supervise and develop the skills of front office staff, ensuring that they receive the training and support they need to excel in their roles.
- Compliance: Ensure that all front office operations comply with company policies, procedures, and regulatory requirements.
- Business Acumen: Understand the business implications of decisions and be able to make informed decisions that align with company goals and objectives.
- A Bachelor's degree in Hospitality or a related field.
- One to two years of experience in a front office management role.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Valid driver's license and acceptable driving history.
