Front Desk Representative

5 days ago


Marlborough, Massachusetts, United States Goldfish Swim School - Marlborough Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative at Goldfish Swim School - Marlborough. As the first point of contact for our customers, you will be responsible for providing exceptional service, processing sales and registration transactions, and promoting a positive image for our company.

Key Responsibilities
  • Provide top-notch customer service to our members and guests
  • Process sales and registration transactions in a timely and accurate manner
  • Answer phone calls, respond to inquiries, and take messages in a professional manner
  • Conduct sales calls for prospective members and promote our services
  • Schedule and manage birthday/pool parties and other events
  • Resolve customer concerns and complaints in a professional and courteous manner
  • Assist clients with purchases of merchandise and vending
  • Maintain the cleanliness of the front desk area, snack shack, changing areas, restrooms, and observation area
  • Update informational displays with accurate and timely promotions and literature
  • Make collection calls to resolve open account problems
  • Prepare student lesson schedules for use by instructors and management staff
  • Enforce safety rules and regulations to prevent accidents and administer first aid when necessary
Requirements
  • High school diploma or GED required; some college preferred
  • Two years of previous customer service and/or administrative office experience required
  • Intermediate level computer skills required using Google, Excel, and other software systems
  • Lifeguarding/CPR, First Aid, and AED certification preferred but not required
What We Offer
  • Growth opportunities and a chance to be part of a dynamic team
  • Flexible scheduling and competitive pay
  • Valuable work experience and opportunities for advancement
  • Increased social opportunities and a fun work environment
  • Future references and referrals
  • Monthly paid training and professional development


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