Front Desk Customer Service Representative

3 weeks ago


Marlborough, Massachusetts, United States Goldfish Swim School - Marlborough Full time
Job Title: Front Desk Customer Service Representative

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative. As the first point of contact for potential and current Goldfish customers, you will be responsible for presenting a positive image for the company and promoting quality customer service.

Key Responsibilities:

* Answer telephones, respond to inquiries, take messages and screen and direct phone calls in a professional manner.
* Conduct sales calls for prospective members.
* Process student registrations using effective sales/customer service techniques.
* Schedule and manage birthday/pool parties.
* Resolve customer concerns/complaints using a professional approach.
* Assist clients with purchases of merchandise and vending.
* Greet parents and students as they report to the front desk. Check in students on the attendance tracking system.
* Maintain cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
* Update informational displays with accurate and timely promotions and literature.
* Make collection calls to resolve open account problems.
* Prepare twice daily student lesson schedules for use by instructors and management staff.
* Enforce safety rules and regulations to prevent accidents. Administer first aid when necessary.

Requirements:

* High school diploma or GED required. Some college preferred.
* Two years previous customer service and/or administrative office experience required.
* Intermediate level computer skills required using Google, Excel and other software systems.
* Lifeguarding/CPR, First Aid and AED certification preferred but not required and can be provided.

What We Offer:

* Competitive pay
* Flexible scheduling
* Paid on-the-job training
* A rewarding work environment
* A one-of-a-kind culture that will make you smile too

If you are a team player who is enthusiastic, has a can-do perspective, and enjoys working with kids, we encourage you to apply for this exciting opportunity.

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