Front Desk Supervisor
2 months ago
At Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and development. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
Our CultureWe pride ourselves on being a best-in-class employer, with a culture that values personal development, people, and success. Our Core Values involve a genuine passion for service, and we believe each member of our team has a key part to play in delivering outstanding service and memorable experiences for our guests.
Job SummaryWe are seeking a skilled Front Desk Supervisor to join our team at Embassy Suites by Hilton Boston Marlborough. As a Front Desk Supervisor, you will be responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay.
Key Responsibilities:- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, and listen to understand requests, respond with appropriate action, and provide accurate information.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information, and promoting hotel marketing programs.
- Verify and imprint credit cards for authorization, handle cash, make change, and balance an assigned house bank, and accept and record vouchers, travelers checks, and other forms of payment.
- Promptly answer the telephone using positive and clear English communication, input messages into the computer, retrieve messages, and communicate the content to the guest.
- Close guest accounts at time of check out, ascertain satisfaction, and negotiate compromise in the event of dissatisfaction.
- Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
To be successful in this role, you will need:
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
- Ability to stand and move throughout the front office and continuously perform essential job functions.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
As an Embassy Suites employee, you will be eligible for competitive perks and benefits, including:
- Team member travel discounts with all Hilton hotel brands.
- 401K available after 3 months with an employer match.
- Free associate assistance program.
- Free employer-provided uniforms.
- Employee meal while working.
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