Front Desk Supervisor

1 week ago


Marlborough, Massachusetts, United States Embassy Suites Boston Marlborough Full time
About Us

At Embassy Suites Boston Marlborough, we prioritize our employees' growth and well-being. Our supportive and inclusive work environment fosters diversity, development, and a sense of belonging. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs and employee rates on hotel stays.

Job Summary

We are seeking a Front Desk Agent to join our team at Embassy Suites Boston Marlborough. As a Front Desk Agent, you will be responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay.

Key Responsibilities
  • Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, and listen to understand requests, respond with appropriate action, and provide accurate information.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information, and promoting hotel marketing programs.
  • Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change, and balance an assigned house bank.
  • Promptly answer the telephone using positive and clear English communication, input messages into the computer, retrieve messages, and communicate the content to the guest.
  • Close guest accounts at time of check out and ascertain satisfaction, negotiate compromise, and resolve complications.
Requirements
  • High school diploma preferred.
  • Prior hospitality experience preferred.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
What We Offer

As an Embassy Suites employee, you are eligible for competitive perks and benefits, including Hilton travel discounts, 401K available after 3 months with an employer match, free associate assistance program, free employer-provided uniforms, and an employee meal while working.


  • Front Desk Supervisor

    2 weeks ago


    Marlborough, Massachusetts, United States Royal Plaza, Inc. Full time

    Job Summary:As a Front Desk Supervisor at Royal Plaza, Inc., you will be responsible for ensuring the smooth operation of the front office team. Your primary goal will be to provide excellent customer service and ensure that all guests have a positive experience. You will be responsible for supervising the front desk team, training and developing their...


  • Marlborough, Massachusetts, United States Royal Plaza, Inc. Full time

    Job SummaryAs a Front Desk Supervisor at Royal Plaza, Inc., you will be responsible for ensuring the smooth operation of the front office team. This includes supervising daily shift processes, training and directing team members, and resolving customer issues in a timely and efficient manner.Key Responsibilities* Supervise and train front desk team members...

  • Front Desk Team Lead

    2 weeks ago


    Marlborough, Massachusetts, United States Royal Plaza, Inc. Full time

    Front Desk SupervisorAt Royal Plaza, Inc., we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional customer service, and leading a team of front desk associates.Key...

  • Front Desk Supervisor

    2 months ago


    Marlborough, Massachusetts, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and development. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including...

  • Front Desk Manager

    1 week ago


    Marlborough, Massachusetts, United States Royal Plaza, Inc. Full time

    Job Title: Front Desk ManagerAt Royal Plaza, Inc., we are seeking a highly skilled and experienced Front Desk Manager to join our team. The ideal candidate will have a strong background in hospitality and excellent customer service skills.Key Responsibilities:Manage front desk operations, including managing budgets and records, checking office supplies, and...

  • Front Desk Supervisor

    2 weeks ago


    Marlborough, Massachusetts, United States Embassy Suites Boston Marlborough Full time

    About UsAt Embassy Suites Boston Marlborough, we prioritize our employees' well-being and growth. Our company culture emphasizes diversity, development, and inclusivity, providing a supportive work environment that fosters success. We offer comprehensive benefits, including health insurance, retirement plans, and paid time off, as well as unique perks like...


  • Marlborough, Massachusetts, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.We offer a range of...


  • Marlborough, Massachusetts, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we prioritize our employees' growth and well-being. Our company culture is built on the principles of diversity, development, and inclusivity. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off. Our commitment to employee development is reflected in our training...


  • Marlborough, Massachusetts, United States Buffalo Lodging Associates Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn by Hilton-Boston/Marlborough. As the face of our hotel, you will be responsible for providing exceptional service to all guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Greet guests and complete the...


  • Marlborough, Massachusetts, United States Goldfish Swim School - Marlborough Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative at Goldfish Swim School - Marlborough. As the first point of contact for our customers, you will be responsible for providing exceptional service, processing sales and registration transactions, and promoting a positive image for our...


  • Marlborough, Massachusetts, United States Goldfish Swim School - Marlborough Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative at Goldfish Swim School - Marlborough. As the first point of contact for our customers, you will be responsible for providing exceptional service, processing sales and registration transactions, and promoting a positive image for our...


  • Marlborough, Massachusetts, United States Goldfish Swim School - Marlborough Full time

    Job Title: Front Desk Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative. As the first point of contact for potential and current Goldfish customers, you will be responsible for presenting a positive image for the company and promoting...

  • Front Desk Agent

    1 month ago


    Marlborough, Massachusetts, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we prioritize our employees' growth and well-being. Our company culture is built on the principles of diversity, inclusivity, and employee development. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off. Our commitment to employee satisfaction is reflected in our...

  • Front Desk Agent

    3 weeks ago


    Marlborough, Massachusetts, United States Embassy Suites Boston Marlborough Full time

    About UsAt Embassy Suites Boston Marlborough, we prioritize our employees' growth and well-being. Our company culture is built on the principles of diversity, development, and inclusivity. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our commitment to employee development is reflected in our...

  • Front Desk Supervisor

    2 months ago


    Marlborough, Massachusetts, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we prioritize our employees' growth and well-being. Our company culture is built on the principles of diversity, development, and inclusivity. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off. Our commitment to employee development is reflected in our ongoing...

  • Front Desk Agent

    1 month ago


    Marlborough, Massachusetts, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health...


  • Marlborough, Massachusetts, United States Royal Plaza, Inc. Full time

    Job Summary:As a Front Desk Agent at Royal Plaza, Inc., you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless stay experience. Key Responsibilities: Insure guest satisfaction at all times. Checking in arriving guests courteously and efficiently. Confirm reservation information and room...

  • Front Desk Agent

    2 weeks ago


    Marlborough, Massachusetts, United States Pyramid Global Hospitality Full time

    About UsAt Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.We offer a range of employment...


  • Marlborough, Massachusetts, United States Embassy Suites Boston Marlborough Full time

    About Embassy Suites Boston MarlboroughWe are a company that values our employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building...


  • Marlborough, Massachusetts, United States Buffalo Lodging Associates, LLC Full time

    Job DescriptionWe are seeking a highly skilled Front Office Supervisor to oversee the front office operations of our hotel.The ideal candidate will have excellent customer service skills and be able to work effectively in a fast-paced environment.Key Responsibilities:Coordinate front office operations, including guest services and front desk duties.Supervise...