Front Desk Supervisor
1 week ago
At Embassy Suites Boston Marlborough, we prioritize our employees' growth and well-being. Our supportive and inclusive work environment fosters diversity, development, and a sense of belonging. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs and employee rates on hotel stays.
Job SummaryWe are seeking a Front Desk Agent to join our team at Embassy Suites Boston Marlborough. As a Front Desk Agent, you will be responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay.
Key Responsibilities- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, and listen to understand requests, respond with appropriate action, and provide accurate information.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information, and promoting hotel marketing programs.
- Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change, and balance an assigned house bank.
- Promptly answer the telephone using positive and clear English communication, input messages into the computer, retrieve messages, and communicate the content to the guest.
- Close guest accounts at time of check out and ascertain satisfaction, negotiate compromise, and resolve complications.
- High school diploma preferred.
- Prior hospitality experience preferred.
- Ability to stand and move throughout front office and continuously perform essential job functions.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
As an Embassy Suites employee, you are eligible for competitive perks and benefits, including Hilton travel discounts, 401K available after 3 months with an employer match, free associate assistance program, free employer-provided uniforms, and an employee meal while working.
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