Front Desk Agent

3 hours ago

Marlborough, Massachusetts, United States Embassy Suites Boston Marlborough Full time
About Us

At Embassy Suites Boston Marlborough, we prioritize our employees' growth and well-being. Our company culture is built on the principles of diversity, development, and inclusivity. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our commitment to employee development is reflected in our ongoing training and development opportunities. Whether you're new to the hospitality industry or a seasoned professional, we provide a supportive and collaborative work environment that fosters success.

Location Description

Our hotel boasts 230 rooms, 3,500 sq ft of event space, a restaurant, and a bar. We're looking for talented individuals who share our passion for exceptional service. Our Core Values emphasize personal development, people, and a desire for our team members to succeed. We believe each member of our team plays a crucial role in delivering outstanding service and memorable experiences for our guests.

Job Summary

We're seeking a Front Desk Agent to join our team at Embassy Suites Boston Marlborough. As a Front Desk Agent, you will be responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay. You will also be responsible for verifying and imprinting credit cards for authorization, handling cash, making change, and balancing an assigned house bank.

Key Responsibilities
  • Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, and responding to their requests in a timely manner.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information, and promoting hotel marketing programs.
  • Verify and imprint credit cards for authorization, handle cash, make change, and balance an assigned house bank.
  • Promptly answer the telephone using positive and clear English communication, input messages into the computer, and retrieve messages and communicate the content to the guest.
  • Close guest accounts at time of check-out and ascertain satisfaction, negotiating compromise if necessary.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Requirements
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
Qualifications
  • High school diploma preferred.
  • Prior hospitality experience preferred.
  • All employees must maintain a neat, clean, and well-groomed appearance.

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