Front Desk Representative

3 weeks ago


Marlborough, Massachusetts, United States Buffalo Lodging Associates Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn by Hilton-Boston/Marlborough. As the face of our hotel, you will be responsible for providing exceptional service to all guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Greet guests and complete the check-in/check-out procedure through our Property Management System, obtaining and storing pertinent information.
  • Handle cash, credit card information, and goods at the property.
  • Identify the needs of each guest and provide relevant information regarding hotel services and amenities, creating an accommodating environment for all.
  • Respond to all guest requests in a timely manner.
  • Take reservations from incoming callers, providing excellence in service and inputting all information into our hotel management system.
About Buffalo Lodging Associates:

Buffalo Lodging Associates is a hotel management company based in Canton, MA, with a focus on true hospitality since its founding in 1996. We have built an extensive portfolio of 50 hotels, partnering with respected brands like Marriott International, Hilton Worldwide, and InterContinental Hotels Group.

What We Offer:
  • Paid weekly.
  • Medical, dental, and vision insurance.
  • Competitive 401(k) retirement savings plan with a generous employer match.
  • Paid vacation and sick time.
  • Paid holidays.
  • Tuition reimbursement.
  • Flexible spending account.
  • Company-paid life insurance.
  • Company-paid short-term disability insurance.
  • Long-term disability insurance.
  • Employee assistance program.
  • Hotel discounts for you, your friends, and family.
  • Wellness programs.
  • Monthly employee appreciation activities and events.
  • Learning and development opportunities.
  • Employee referral program.


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