Customer Experience Representative

2 weeks ago

Rochester, New York, United States Doyle Security Full time
{"Job Title": "Customer Experience Specialist", "Job Summary": "As a Customer Experience Specialist at Doyle Security Systems, you will play a critical role in facilitating relationships between our company and customers while upholding our core values. This position involves handling customer communications regarding alarms and security systems, including troubleshooting, scheduling service, installation, or inspections.", "Responsibilities": "

* Field inbound customer calls and answer questions related to customer alarms and security systems.

* Provide technical support and resolve issues remotely when possible.

* Initiate outbound calls to customers for the scheduling of service calls, inspections, and more.

* Dispatch service tickets, inspections, or installation jobs to qualified service technicians.

* Foster an environment of continuous teamwork and support.

* Manage service tickets for timely resolution and customer satisfaction.

* Deliver excellent customer service and identify solutions to daily problems.

", "Requirements": "

* Previous call center experience (customer care, technical support, dispatching) is preferred.

* Strong verbal and written communication skills are required.

* Excellent attention to detail, follow-through, and ability to take initiative are essential.

* Ability to type 40WPM minimum is required.

* Strong time management, organizational, and multi-tasking skills are necessary.

* Ability to make quality decisions and solve problems is critical.

* Positive attitude and ability to work in a fast-paced team environment are required.

* Exceptional attendance and punctuality record is expected.

* Knowledge of basic computer functions, including Microsoft Windows and Office, is necessary.

* High school or equivalent degree is required.

", "Benefits": "

* Paid time off

* Company-paid holidays

* Bonus pay

* Medical, dental, and vision coverage

* Health savings account

* Parental leave

* Dependent care flexible spending account

* 401(k) and matching

* Life insurance

* Tuition assistance

* Employee discount

* Referral program

* Employee assistance program

* Various peer and company recognition programs

", "Company Culture": "

At Doyle Security Systems, we value our employees and strive to create a positive work environment. Our core values include customer care, teamwork, leadership, continuous improvement, and expertise in our solutions. We believe in taking care of our own and making Doyle a great place to work.

We have been recognized as one of the Best Companies to Work for in New York for three years in a row and are committed to providing the highest level of customer service available.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

"}

  • Customer Experience Representative

    3 weeks ago

    Rochester, New York, United States CarMax Full time

    Customer Experience Specialist - $1,500 Sign-On BonusAre you passionate about delivering exceptional customer service? If so, we want you to excel in this role as a Customer Experience Specialist. You will guide customers through the buying and selling process, provide support, conduct vehicle assessments, and ensure a seamless experience. This is a retail...

  • Customer Experience Representative

    3 weeks ago

    Rochester, New York, United States Salzman Group Full time

    Job DescriptionJob Title: Customer Experience AgentCompany: Salzman GroupJob Type: Full-timeLocation: RemoteJob Category: Customer ServiceAbout Us: Salzman Group is a leading provider of coffee solutions, dedicated to delivering exceptional customer experiences.Job SummaryWe are seeking a highly skilled Customer Experience Agent to join our team. As a...

  • Customer Experience Representative

    2 weeks ago

    Rochester, New York, United States British Swim School Full time

    {"title": "Customer Experience Specialist", "description": "Join Our Team and Make a Splash!About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our poolside team, you will play a critical role in providing an exceptional customer experience for our students...

  • Customer Experience Representative

    2 weeks ago

    Rochester, New York, United States British Swim School Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Experience Specialist to join our team at British Swim School. As a key member of our poolside team, you will play a critical role in providing an exceptional customer experience for our students and their families.ResponsibilitiesSet up and break down the pool deck area before and after...

  • Customer Experience Specialist

    3 weeks ago

    Rochester, New York, United States DISH Full time

    Job SummaryAbout DISHDISH is a leading provider of satellite television services, live-streaming, and on-demand programming. Our company has been reimagining the future of connectivity for over 40 years, with a focus on delivering exceptional customer experiences.Job DescriptionJob Duties and ResponsibilitiesRepresent DISH in customers' homes, delivering TV...

  • Customer Service Representative

    4 weeks ago

    Rochester, New York, United States Midtown Athletic Club Full time

    Midtown Athletic Club is seeking Customer Service Representatives to support our members and guests in our retail spaces. Position Overview Our Customer Service Representatives act as advisors to our clientele. Whether they are in search of the latest athletic gear or accessories, our customers appreciate knowledgeable and passionate assistance. These...

  • Customer Service Representative

    1 week ago

    Rochester, New York, United States Genuine Parts Company Full time

    Job Summary:The Senior Customer Service Representative plays a vital role in ensuring customer satisfaction by responding to inquiries, placing orders, and providing guidance to less experienced representatives. This position requires in-depth knowledge of the company's products and services, as well as excellent communication and negotiation skills.Key...

  • Customer Service Representative

    2 weeks ago

    Rochester, New York, United States Goodwill of the Finger Lakes Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Goodwill of the Finger Lakes. As a Customer Service Representative, you will be responsible for providing exceptional customer service in a contact center operation, handling inbound and outbound calls for assigned accounts and contracts.Key...

  • Customer Service Representative

    2 weeks ago

    Rochester, New York, United States Amica Insurance Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Amica Insurance. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues they may have.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    1 week ago

    Rochester, New York, United States Staff My Agency Full time

    Customer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Staff My Agency. As a key member of our front office team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and maintaining high customer satisfaction.Responsibilities:Provide...

  • Customer Service Representative

    3 weeks ago

    Rochester, New York, United States Planned Parenthood of Central and Western NY Full time

    Job Title: Customer Service RepresentativePlanned Parenthood of Central and Western New York (PPCWNY) is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our patients, providing exceptional service and support to ensure a positive experience.Key...

  • Customer Service Representative

    6 days ago

    Rochester, New York, United States Genuine Parts Company Full time

    Job Summary:The Senior Customer Service Representative plays a vital role in ensuring customer satisfaction by responding to inquiries, placing orders, and providing guidance to less experienced representatives. This position requires in-depth knowledge of the company's products and services, as well as excellent communication and negotiation skills.Key...

  • Customer Experience Ambassador

    2 weeks ago

    Rochester, New York, United States Dave & Buster Full time

    Job Title: Winner's Circle RepresentativeAt Dave & Buster's, we're looking for a talented and enthusiastic Winner's Circle Representative to join our team! As a key member of our Midway team, you'll be responsible for delivering an exceptional Guest experience, ensuring every visit is a memorable one.Key Responsibilities:Provide top-notch service to Guests,...

  • Customer Service Representative

    2 weeks ago

    Rochester, New York, United States Spectrum Full time

    About the RoleSpectrum is seeking a highly skilled and customer-focused Mobile Representative to join our team. As a Mobile Representative, you will be responsible for providing exceptional customer service and technical support to our mobile customers.Key ResponsibilitiesProvide over-the-phone support to mobile customers on a wide range of products and...

  • Customer Service Representative

    2 days ago

    Rochester, New York, United States Penske Full time

    Join Our Team as a Customer Service RepresentativeWe are seeking a highly motivated and dynamic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, performing entry-level duties, and contributing to the success of our organization.Key...

  • Customer Service Representative

    2 days ago

    Rochester, New York, United States Cummins-Wagner Co Inc Full time

    {"h1": "Customer Service Representative Job Description", "p": "At Cummins-Wagner Co Inc, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our Inside Sales Department, you will provide exceptional support to customers and sales teams, ensuring timely and accurate order processing, parts identification, and...

  • Customer Service Representative

    2 weeks ago

    Rochester, New York, United States Goodwill of the Finger Lakes Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Goodwill of the Finger Lakes. As a key member of our contact center operation, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls. Your primary focus will be on handling customer...

  • Customer Service Representative

    2 weeks ago

    Rochester, New York, United States Vireo Health LLC Full time

    Customer Service RepresentativeVireo Health, Inc. is seeking a highly skilled and compassionate Customer Service Representative to join our dynamic team. As a key member of our Cannabis Patient Centers, you will be responsible for providing exceptional service to our patients, ensuring a seamless and positive experience.Key Responsibilities:Control access to...

  • Customer Service Representative

    3 weeks ago

    Rochester, New York, United States YOUNG MENS CHRISTIAN ASSOCIATION OF ROCHESTER Full time

    Job SummaryThe Young Men's Christian Association of Rochester is seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to our members, answering questions, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    2 weeks ago

    Rochester, New York, United States Excellus BlueCross BlueShield Inc Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Excellus BlueCross BlueShield Inc. As a Customer Service Representative, you will be the primary point of contact for our members, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesProvide timely and...