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Customer Service Representative

2 months ago

Rochester, New York, United States Spectrum Full time
About the Role

Spectrum is seeking a highly skilled and customer-focused Mobile Representative to join our team. As a Mobile Representative, you will be responsible for providing exceptional customer service and technical support to our mobile customers.

Key Responsibilities
  • Provide over-the-phone support to mobile customers on a wide range of products and services, including accounts and billing, diagnostics, enhancements, and repairs.
  • Use advanced diagnostic tools to troubleshoot technical issues and resolve customer complaints.
  • Work collaboratively with internal teams to resolve complex issues and ensure customer satisfaction.
  • Develop and maintain a thorough understanding of Spectrum's mobile products and services to provide accurate and effective support.
What We Offer

Spectrum offers a comprehensive benefits package, including:

  • Competitive salary range of $41,600.00 to $57,000.00 per year.
  • Comprehensive health insurance options, including medical, dental, and vision coverage.
  • 401(k) plan with company match.
  • Flexible spending accounts for healthcare and dependent care expenses.
  • Education assistance tuition reimbursement.
  • Employee discounts on Spectrum products and services.
Requirements

To be considered for this role, you must have:

  • A high school diploma or equivalent.
  • Ability to read, write, speak, and understand English.
  • 6 months or more of customer service experience.
  • 6 months or more of working with multiple software applications.
  • 6 months or more of high-volume phone experience in a customer service/call center job.
About Spectrum

Spectrum is a leading provider of cable, internet, and mobile services in the United States. We are committed to delivering exceptional customer experiences and providing our employees with opportunities for growth and development.