Customer Service Team Lead

6 days ago


San Francisco, California, United States Whole Foods Market IP, L.P. Full time
Unlock Your Potential as a Customer Service Team Lead at Whole Foods Market

We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our operations team, you will play a vital role in ensuring exceptional customer experiences and driving business results.

About the Role:
  • Deliver outstanding customer service, leading by example and holding all team members accountable for meeting high standards.
  • Establish clear expectations for balancing in-store customer service with online order completion tasks, ensuring seamless execution.
  • Monitor customer flow, assign tasks, and make informed decisions to optimize performance.
  • Stay ahead of the competition by staying up-to-date on industry trends and best practices.
Key Responsibilities:
  1. Lead daily operations, including managing capacity, labor utilization, and cash management.
  2. Maintain high levels of customer satisfaction through effective issue resolution and proactive communication.
  3. Collaborate with departmental leaders, store leadership, and external partners to drive process improvements and achieve business objectives.
  4. Develop and implement training programs to enhance team member skills and knowledge.
Requirements:
  • 12+ months of retail experience, preferably in customer-facing roles.
  • Excellent interpersonal, motivational, and team-building skills, with the ability to communicate effectively at all levels.
  • Ability to lift 50 lbs., stand/walk for extended periods, and work in a fast-paced environment.
What We Offer:
  • A competitive salary range of $20.50-$31.50 per hour, commensurate with experience.
  • A comprehensive benefits package, including health insurance, retirement plan benefits, and paid time off.
  • The opportunity to work with a dynamic and supportive team, dedicated to excellence and innovation.


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