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Customer Service Lead

2 months ago

San Jose, California, United States Whole Foods Market IP. L.P. Full time

Job Overview


We are seeking a skilled Customer Service Lead to join our team at Whole Foods Market. As a key member of our store leadership, you will be responsible for driving exceptional customer experiences and ensuring seamless execution of online orders.


Salary Range: $18.50 - $30.20 Hourly



Key Responsibilities



  • Deliver outstanding customer service and hold team members accountable for delivering exceptional customer experiences
  • Establish clear expectations for balancing in-store customer service and completing online orders
  • Monitor in-store and online customer flow and assign tasks accordingly
  • Seek awareness of relevant competitors and industry trends
  • Ensure an effective and efficient response to customer questions, requests, and/or concerns
  • Support collaborative relationships with departmental leaders, store leadership, and 1P/3P partners
  • Foster a positive environment of teamwork, mutual respect, and exceptional morale
  • Maintain Team Member safety and security standards
  • Ensure compliance with regulatory rules and standards
  • Develop, coach, mentor, and motivate team members to sustain a high-performing team

Requirements



  • 12+ months retail experience
  • Ability to perform task management, balancing dynamic customer flows
  • Strong analysis skills to root cause underperformance
  • Excellent interpersonal, motivational, team building, and customer relationship skills
  • Capable of teaching others in a positive and constructive manner
  • Proficient with email, Microsoft Office, and operations-related applications

Benefits



  • Whole Benefits package, including health insurance, retirement plan benefits, and paid time off
  • Store discount and access to other benefit programs
  • Fair and equal employment opportunity for all team members and candidates