Client Service Team Lead

6 days ago


San Anselmo, California, United States Westamerica Bancorporation Full time
Job Overview

We are seeking an experienced Client Service Team Lead to join our team at Westamerica Bancorporation. The successful candidate will be responsible for leading a team of operational staff, providing quality service to customers, and promoting sales of all Bank services.

About the Role

This is a full-time position with a salary range of $60,000 - $90,000 per year, depending on experience. The role involves supervising operational staff, managing overall branch operations, and ensuring compliance with regulatory standards and expectations.

Key Responsibilities

* Supervise and mentor a team of operational staff to ensure high-quality customer service and meet sales targets
* Manage overall branch operations, including control and tracking of operational losses and teller cash differences
* Promote internal sales activities for new product and service referrals and support Sales efforts through coaching and mentoring
* Ensure satisfactory ratings by Internal Audit and Branch Review, and maintain knowledge of security protocols and Control Consciousness policies and procedures

Requirements

* 3+ years of experience in a similar role, preferably in the banking industry
* Strong leadership and communication skills, with the ability to coach and mentor staff
* Excellent problem-solving and analytical skills, with the ability to identify and resolve complex customer problems
* Strong understanding of regulatory standards and expectations, with the ability to ensure compliance

Benefits

* Competitive salary range: $60,000 - $90,000 per year
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

What We Offer

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

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