Security Team Lead
7 days ago
Live Nation Entertainment, a leading live entertainment and eCommerce company, seeks a skilled Security Team Lead to oversee the safety and security of our venues.
Job DescriptionThe Security Team Lead will be responsible for supervising security staff, implementing security plans, and ensuring a safe and enjoyable experience for guests. Key responsibilities include:
- Supervising and directing security staff to implement the security plan, ensuring safety, customer service, and efficiency.
- Providing guidance and leadership to improve security operations and making adjustments as necessary.
- Interacting with guests in a friendly, courteous, and direct manner.
- Investigating and resolving issues and customer complaints.
- Circulating among guests to preserve safety, order, and protect property.
- Patrolling premises to detect problems, threats, and prevent unauthorized entry through aisles, doors, gates, and fences.
- Conducting searches of guests by physical pat-downs and/or metal detector wands and conducting bag searches to prevent weapons and other unauthorized items from entering the venue.
- Checking tickets and passes to ensure guests are seated in the appropriate reserved seating areas.
- Assisting guests by directing them to the appropriate seating areas and other venue amenities, answering questions about the venue or event, and helping to solve guest issues as they arise.
- Warning guests of rule infractions and apprehending or evicting violators from the venue.
- Assisting medics to reach and remove guests in need of help.
- Completing written reports of incidents occurring during each event.
- Assisting with post-event cleanup in the pavilion.
- Working in an outdoor environment in a variety of weather conditions.
- Other tasks assigned by the Security Manager or Operations Manager.
To be successful in this role, you will need:
- A high school diploma or equivalent experience.
- Experience with supervising a team of individuals in a group effort.
- Live event security/Law Enforcement experience is preferred.
- Good working knowledge of security operations, safety practices in a business environment, and enforcement procedures.
- Ability to perform duties in a professional manner and appearance.
- Ability to independently make good decisions within proper policy and procedures and use tact and diplomacy.
- A strong sense of teamwork and ability to execute programs.
- Excellent communication skills, with the ability to express oneself in a professional, clear, and concise manner.
The expected compensation for this position is $20.00 - $25.00 per hour, based on factors including market location, qualifications, skills, and experience.
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