Security Team Lead

7 days ago


San Francisco, California, United States Live Nation Entertainment Full time
Overview

Live Nation Entertainment, a leading live entertainment and eCommerce company, seeks a skilled Security Team Lead to oversee the safety and security of our venues.

Job Description

The Security Team Lead will be responsible for supervising security staff, implementing security plans, and ensuring a safe and enjoyable experience for guests. Key responsibilities include:

  • Supervising and directing security staff to implement the security plan, ensuring safety, customer service, and efficiency.
  • Providing guidance and leadership to improve security operations and making adjustments as necessary.
  • Interacting with guests in a friendly, courteous, and direct manner.
  • Investigating and resolving issues and customer complaints.
  • Circulating among guests to preserve safety, order, and protect property.
  • Patrolling premises to detect problems, threats, and prevent unauthorized entry through aisles, doors, gates, and fences.
  • Conducting searches of guests by physical pat-downs and/or metal detector wands and conducting bag searches to prevent weapons and other unauthorized items from entering the venue.
  • Checking tickets and passes to ensure guests are seated in the appropriate reserved seating areas.
  • Assisting guests by directing them to the appropriate seating areas and other venue amenities, answering questions about the venue or event, and helping to solve guest issues as they arise.
  • Warning guests of rule infractions and apprehending or evicting violators from the venue.
  • Assisting medics to reach and remove guests in need of help.
  • Completing written reports of incidents occurring during each event.
  • Assisting with post-event cleanup in the pavilion.
  • Working in an outdoor environment in a variety of weather conditions.
  • Other tasks assigned by the Security Manager or Operations Manager.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent experience.
  • Experience with supervising a team of individuals in a group effort.
  • Live event security/Law Enforcement experience is preferred.
  • Good working knowledge of security operations, safety practices in a business environment, and enforcement procedures.
  • Ability to perform duties in a professional manner and appearance.
  • Ability to independently make good decisions within proper policy and procedures and use tact and diplomacy.
  • A strong sense of teamwork and ability to execute programs.
  • Excellent communication skills, with the ability to express oneself in a professional, clear, and concise manner.
Compensation

The expected compensation for this position is $20.00 - $25.00 per hour, based on factors including market location, qualifications, skills, and experience.



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