Technical Support Services Team Lead
6 days ago
A visionary leadership opportunity has emerged at the University of California, San Francisco (UCSF), seeking an accomplished Technical Support Services Team Lead to spearhead our IT department. As a key member of our Infrastructure Services team, you will oversee the strategic direction and operational excellence of our technical support services.
About UCSF:
The University of California, San Francisco is a leading academic healthcare organization renowned for groundbreaking discoveries, world-class education, and exceptional healthcare services. Our infrastructure team ensures the seamless functioning of our technological backbone, empowering researchers and medical professionals to deliver life-changing work.
Responsibilities:
This esteemed role demands a seasoned leader with expertise in IT service management, strategic planning, and team leadership. You will be responsible for directing daily operations, resolving complex technical issues, and maintaining adherence to service level agreements. Your exceptional communication skills will facilitate collaboration with cross-functional teams, while your analytical mind will drive continuous improvement initiatives to enhance workflows and procedures.
Key Skills:
To excel in this position, you must possess a Bachelor's degree in Computer Science or a related field, along with 5-7 years of experience in IT service management, customer experience, and team leadership. Advanced project management skills, knowledge of ITIL frameworks, and cybersecurity principles are essential. Proven executive leadership skills, including crisis management and decision-making, are also required.
Benefits:
We offer a competitive salary range of $108,500-$218,000 per year, depending on your qualifications and experience. Enjoy comprehensive benefits, including health insurance, retirement plans, and paid time off. At UCSF, we value diversity, equity, and inclusion, creating a work environment that fosters professional growth and well-being.
Why Choose UCSF?
Journey with us as we advance healthcare worldwide through innovative research, education, and patient care. Become part of a dynamic team that prioritizes professionalism, respect, integrity, diversity, and excellence. Join us in shaping the future of healthcare and embracing the challenges of a rapidly evolving industry.
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