Customer Service Lead

7 days ago


San Luis Obispo, California, United States Rite Aid Full time

Rite Aid is committed to improving health and wellness in our community.

We are seeking a highly motivated Customer Service Lead to join our team. As a Customer Service Lead, you will supervise Store Associates while assisting with daily store operations. Your primary purpose is to provide direction where needed and be an ongoing example of superior customer service.

Why You Will Thrive:

  • You have a passion for helping others and delivering exceptional customer experiences.
  • You possess natural leadership skills, building solid professional relationships and motivating team members.
  • You enjoy taking initiative and being the hero when it comes to solving problems and exceeding expectations.
  • You consistently go above and beyond to provide top-notch customer service.
  • You are keen on optimizing processes and finding ways to improve efficiency.

A Day in the Life of a Customer Service Lead:

  • Supervise and assist Store Associates with daily operational tasks.
  • Help customers with their shopping needs and transactions.
  • Tend to merchandising tasks via plan-o-gram.
  • Perform proper receiving and stocking procedures.
  • Count and reconcile cash register drawers.
  • Prepare deposits and order change from the bank.
  • Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
  • Maintain a safe, clean, and pleasing environment for customers and associates.
  • Design a monthly schedule and assign work to foster an efficient and effective workflow.

Education and Experience:

  • A high school diploma or equivalent is required.
  • At least one year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisory level.

What's in It for You?

We offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities. Our goal is to create an environment that inspires and motivates you to reach your full potential. We support personal growth and achievements, and we're dedicated to creating an engaging experience for all our associates.

The typical starting pay range for this position is between $16 - $19.75 per hour, although wages can vary based on experience and geography.



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