Front Desk Operations Specialist
3 days ago
Estimated Salary: $45,000 - $65,000 per year.
This role is perfect for those who thrive in fast-paced environments and have excellent communication skills. As a Front Desk Operations Specialist, you will be responsible for managing the front desk, handling guest requests, and maintaining accurate records.
Key Responsibilities:
- Provide exceptional customer service to guests, addressing their queries and concerns in a professional and courteous manner.
- Operate the property management system, retrieving guest information, and making changes as requested.
- Process guest payments, issue room keys, and maintain accurate records of occupied rooms and guest accounts.
- Maintain a clean and organized work environment, adhering to health and safety standards.
- Collaborate with other departments to resolve guest issues and provide seamless service.
Qualifications:
- One year of progressively responsible experience in a related field, or equivalent combination of education and experience.
- Demonstrated ability to work effectively in a team environment, with excellent communication and problem-solving skills.
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