Front Desk Associate
3 weeks ago
Navy Exchange is seeking a motivated and customer-focused Front Desk Associate to join our team. As a key member of our front office staff, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers.
In this role, you will serve as the first point of contact for guests, handling all aspects of their stay, from check-in to check-out. You will be responsible for managing front desk operations, including lobby appearance, guest services, and safety and security protocols. Your excellent communication skills and positive attitude will make a lasting impression on our guests, setting us apart from other lodging facilities.
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. If you are a team player who is passionate about delivering outstanding customer service, we encourage you to apply.
Key Responsibilities
* Greet and welcome guests upon arrival
* Manage front desk operations, including lobby appearance and guest services
* Handle guest requests and issues in a professional and courteous manner
* Maintain accurate records and perform reconciliation of shift transactions
* Operate a multi-line telephone system and answer inquiries pertaining to services and amenities
Requirements
* 1 year of general office clerical experience or related field
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* High school diploma or equivalent required; associate's degree preferred
What We Offer
* Competitive salary range: $45,000 - $55,000 per year
* Opportunities for advancement and professional growth
* Collaborative and supportive work environment
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
About Navy Exchange
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