Luxury Hotel Front Desk Manager Position

5 days ago


Miami Beach, Florida, United States AccorHotel Full time
Job Description

We are seeking an experienced Luxury Hotel Front Desk Manager to join our team at AccorHotel. This is a fantastic opportunity to work in a dynamic and fast-paced environment, leading a team of professionals to deliver exceptional guest experiences.

About the Role

The successful candidate will be responsible for overseeing the daily operations of the Front Office Department, ensuring that guest and employee satisfaction exceeds expectations while delivering profitable results to owners and investors.

  • Key Responsibilities:
  • Lead and motivate a team of front office staff to achieve excellent service standards
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Maintain accurate records and reports on guest issues and feedback
  • Collaborate with other departments to ensure seamless communication and effective problem-solving
  • Monitor and control front desk operations, including budgeting and forecasting
  • Ensure compliance with hotel policies, procedures, and brand standards
  • Stay up-to-date with industry trends and best practices to continually improve performance
Requirements

To be successful in this role, you will need:

  • A minimum of 4 years of management experience in a luxury hotel front office setting
  • Demonstrated ability to lead and motivate teams to achieve high levels of performance
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and stakeholders
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • High school diploma or equivalent required; bachelor's degree preferred
Compensation and Benefits

We offer a competitive salary of $75,000 per annum, plus benefits including medical, dental, and vision insurance, as well as a generous paid time off package.

Please note that the estimated salary range is based on market conditions and may vary depending on individual circumstances.



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