Hotel Operations Manager

2 days ago


Delray Beach, Florida, United States Shaner Hotel Group Full time
Job Overview

We are looking for a skilled and experienced Hotel Operations Manager to join our team at the 95-room Fairfield Inn & Suites by Marriott Delray Beach. As a key member of our hotel's leadership team, you will be responsible for overseeing the day-to-day operations of the front office and ensuring that our guests receive exceptional service and amenities.

The ideal candidate will have a strong background in hospitality management, with experience in leading teams and implementing effective operational procedures. They will be responsible for managing front desk staff, bell staff, and other hotel departments to ensure seamless operations and high levels of guest satisfaction.

About the Role:

  • Oversee the day-to-day operations of the front office, including front desk, bell staff, and other hotel departments.
  • Develop and implement effective procedures and protocols to ensure efficient and smooth front office operations.
  • Maintain complete knowledge of hotel features, room types, rates, and room availability.
  • Ensure that all hotel staff are properly trained and equipped to provide exceptional customer service.

Qualifications:

  • Minimum 1-3 years of front office management experience in the hospitality industry.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • Bilingual English/Spanish a plus.

About Us:

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with top Hospitality Brands including independent locations. You can find out more by visiting our website, www.shanercorp.com.

Estimated Salary: $65,000 - $85,000 per year based on experience.



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