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Customer Service Representative

1 month ago

Bothell WA USA, United States Mr Handyman Full time
Job Title: Customer Service Representative/Dispatcher/Schedule Coordinator

We are a locally owned national company that provides professional maintenance, repair, and improvements to homes and businesses throughout Snohomish and King County with an emphasis on best-in-class customer service.

Job Summary:

We are seeking an exceptional Customer Service Representative to discuss and schedule jobs with new and existing customers. This position requires previous sales experience and includes three primary responsibilities:

  • Sales: Converting incoming inquiries to appointments
  • Field Technician Coordination: Managing and optimizing field technician schedules
  • Customer Service: Resolving customer issues, customer follow-up, record-keeping, etc.

We do not engage in cold calls or take a hard sales approach. Instead, we focus on developing a good rapport with our customers and work to build confidence in the high-quality professional services provided.

Key Responsibilities:
  • Assist existing and potential new customers
  • Promptly answer customer phone calls
  • Quickly respond to customer email inquiries
  • Strategically schedule and dispatch jobs throughout the region
  • Create, maintain, and accurately manage customer records
  • Improve the operational performance of the team
Requirements:
  • Minimum of 5 years of customer service experience
  • 2 years of phone sales experience
  • Must live in the Seattle area
  • Self-motivated with a positive, professional attitude and a good phone voice
  • A cheerful customer service-oriented attitude
  • Outstanding organization and communication skills
  • Punctual and dependable
  • Consistently thorough and accurate
  • A clean, non-criminal background
  • Computer proficiency with Windows apps and a willingness to learn proprietary software
  • Ability to live-type while talking to customers, minimum of 50 WPM but 60 WPM is preferred
  • Understanding of residential construction, repair, or maintenance is a plus
Benefits:
  • Phone and computer will be provided
  • PTO - Earned Paid Time Off
  • Paid Holidays
  • Option to work from home 95% of the time

We are actively interviewing for this position. Apply today and our hiring manager will follow up.

Compensation: $16-$18 DOE

For over 20 years, Mr. Handyman franchisees have consistently hired reliable, customer-focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance, and repair and know the value of building relationships with clients.

Mr. Handyman International LLC is the franchisor of the Mr. Handyman franchised system. Each Mr. Handyman franchised location is independently owned and operated by an independent franchisee performing services.