Customer Service Representative

4 weeks ago


Tampa FL USA, United States ReqRoute Inc Full time
Job Title:
Customer Service Representative

ReqRoute Inc is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:
Respond to customer inquiries and resolve issues related to healthcare and insurance benefits
Provide accurate and timely information to customers regarding their policies and benefits
Collaborate with internal teams to resolve complex issues and improve customer satisfaction
Maintain accurate records and documentation of customer interactions

Requirements:
1+ year of experience in a customer service role, preferably in the healthcare or insurance industry
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and meet productivity targets
Basic computer skills and proficiency in software applications
High school diploma or equivalent required

Training and Development:
8-week training program with 2 weeks in a sandbox environment
Ongoing training and development opportunities to enhance skills and knowledge
Collaborative and supportive team environment
Recognition and rewards for outstanding performance

ReqRoute Inc is an Equal Opportunity Employer.

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