Customer Service Representative

3 weeks ago


Bothell, Washington, United States Medstar Transportation Full time
Job Summary

Medstar Transportation is seeking a skilled Call Center Dispatcher to join our team. As a Call Center Dispatcher, you will play a crucial role in ensuring the smooth coordination of transportation services for our clients.

Key Responsibilities
  • Answer incoming calls and assist callers in a positive and helpful manner.
  • Assign incoming trips to the appropriate, most efficient driver.
  • Determine billing and eligibility of clients needing to set up transportation.
  • Communicate with clients and drivers in a professional, friendly, clear, and efficient manner.
  • Review schedules and comment accordingly through the checklists provided.
  • Respond to driver's texts promptly – no longer than 2-minute average wait time.
  • Resolve all driver issues.
  • Review all vital information with staff before handing it off.
  • Communicate and coordinate with the Fleet Manager regarding vehicle services/repairs.
  • Monitor the reservation inbox, as well as broker portals to ensure trips have been entered in a timely manner.
  • Be able to find coverage and reassign trips when callout happens.
  • Work with minimal supervision, once trained.
Requirements
  • Have excellent attendance and show reliability in all aspects.
  • Knowledge in State, federal, DOT, and ADA regulations regarding transportation.
  • Customer service experience.
  • Excellent communication and written skills.
  • Proficiency in all necessary computer programs and dispatching software.
  • Working knowledge of Microsoft Office, especially Excel and Google docs.
  • Typing speed of 40 WPM.
  • Bilingual (English/Spanish) preferred, but not required.
Benefits
  • Performance bonus.
  • Paid Training.
  • 401(k).
  • Health Insurance.

Work Schedule: Option 1: 8PM-6AM (Overnight Dispatcher), Option 2: 12PM-8PM.



  • Bothell, Washington, United States State Farm Insurance Full time

    Customer Service RepresentativeAt State Farm Insurance, we're looking for a Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.Key...


  • Bothell, Washington, United States Manpower Inc Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for receiving, reviewing, and processing customer purchase orders, as well as managing spares and service parts ordering.Key...


  • Bothell, Washington, United States Manpower Inc Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate processing of customer purchase orders, and managing spares and service parts ordering.Key...


  • Bothell, Washington, United States Seattle Children's Full time

    Job SummaryAs a Customer Service Representative for Home Care Services at Seattle Children's, you will play a vital role in ensuring the timely and accurate delivery of patient care and services. Your primary responsibility will be to monitor and process customer service requests for formula, medications, equipment, and supplies, supporting safe and quality...


  • Bothell, Washington, United States Zenith American Full time

    Job SummaryZenith American Solutions is seeking a highly skilled and detail-oriented Customer Care Advocate to provide exceptional customer service to participants, beneficiaries, union locals, and providers. The ideal candidate will possess a strong work ethic, excellent communication skills, and a commitment to customer satisfaction.Key...


  • Bothell, Washington, United States State Farm Insurance Full time

    State Farm Insurance **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team. **Key Responsibilities:** * Provide exceptional customer service and support to policyholders * Assist with policy applications, renewals, and cancellations * Process billing and payment inquiries * Resolve customer complaints and issues...


  • Bothell, Washington, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a Pharmacy Customer Service Associate, you will be responsible for providing exceptional customer service, processing prescriptions, and maintaining a clean and organized pharmacy environment.Key ResponsibilitiesProvide...


  • Bothell, Washington, United States NCN CO Full time

    Job OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Lake Pleasant RV Park.Key Responsibilities:Provide exceptional customer service to guests from around the worldAssist with propane tank filling and pumpingDevelop and implement organized filing systemsPerform various office...


  • Bothell, Washington, United States FYZICAL Therapy and Balance Centers Full time

    Job SummaryFYZICAL Therapy and Balance Centers is seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our clients.Key ResponsibilitiesSchedule patients and coordinate appointments, evaluations,...


  • Bothell, Washington, United States Extended Stay Full time

    Job Summary: As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include assisting guests at all times, responding to their requests, and providing reasonable accommodations. You will also be responsible for processing reservations, registration, and...


  • Bothell, Washington, United States Elle Marie Hair Studio Full time

    Job SummaryElle Marie Hair Studio is seeking a highly motivated and customer-focused Guest Service Administrator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing administrative duties, and ensuring a positive experience for our guests.Key Responsibilities:Manage high-volume...


  • Bothell, Washington, United States Elle Marie Hair Studio Full time

    Job DescriptionPosition Purpose: As a Guest Service Administrator at Elle Marie Hair Studio, you will be responsible for providing exceptional customer service and leadership to both stylists and guests. Your primary duties will include managing high volumes of inbound calls, effectively communicating with employees, and maintaining a clear understanding of...


  • Bothell, Washington, United States Seattle Children's Full time

    As a key member of our team at Seattle Children's, you will play a vital role in providing exceptional customer service to our patients and families. Your primary responsibility will be to monitor and process customer service requests for formula, medications, equipment, and/or supplies, ensuring timely and accurate delivery of services. You will work...


  • Bothell, Washington, United States Terex Full time

    Job Summary: We are seeking a highly skilled and experienced Director, Customer Service Operations to lead our North America Customer Service team. The successful candidate will be responsible for overseeing the day-to-day operations of the Customer Service department, including call center activities, case management, and order processing. Key...


  • Bothell, Washington, United States Apollo Consulting Group Full time

    We are seeking a highly motivated and results-driven Customer Service Ambassador to join our team at Apollo Consulting Group.The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.As a Customer Service Ambassador, you will be responsible for engaging with customers,...


  • Bothell, Washington, United States Autumn Nelson - State Farm Agent Full time

    Job OverviewAs a valued member of our team at Autumn Nelson - State Farm Agent, you will have the opportunity to excel in a dynamic environment where you can build strong connections with customers and drive business growth.Key ResponsibilitiesForge lasting relationships with clients and maintain ongoing communication to address their needs...


  • Bothell, Washington, United States ADT Full time

    Unlock Your Potential as a Business Development RepresentativeAt ADT, we're committed to helping save lives and protect what matters most. As a Business Development Representative, you'll play a critical role in driving business growth and delivering innovative security and automation solutions to our customers.Develop and execute sales strategies to drive...

  • Sales Representative

    4 weeks ago


    Bothell, Washington, United States Verathon Full time

    Job SummaryAs a Sales Representative for Verathon, you will play a critical role in promoting our innovative airway management solutions to healthcare professionals. With a strong focus on customer relationships and business development, you will drive sales growth and exceed revenue targets in your assigned territory.Key ResponsibilitiesDevelop and execute...


  • Bothell, Washington, United States Advantage Solutions Full time

    We're seeking a talented Part-Time Sales Representative to join our team at Advantage Solutions. As a key member of our sales team, you'll play a vital role in promoting sales by introducing Kroger shoppers to food and beverage products through sampling.Key Responsibilities:Prepare and introduce Kroger shoppers to food and beverage products through...


  • Bothell, Washington, United States DEFENDERS Full time

    Unlock Your Potential as a Solutions AdvisorAt DEFENDERS, we're committed to helping people protect what matters most. As a Solutions Advisor, you'll play a vital role in delivering innovative security and smart home solutions to our customers.About the RoleWe're seeking a self-motivated, tech-savvy individual who is passionate about helping others. As a...