Customer Service Representative
4 weeks ago
Zenith American Solutions is seeking a highly skilled and detail-oriented Customer Care Advocate to provide exceptional customer service to participants, beneficiaries, union locals, and providers. The ideal candidate will possess a strong work ethic, excellent communication skills, and a commitment to customer satisfaction.
Key Responsibilities- Maintain current knowledge of assigned Plan(s) and effectively apply knowledge in all job functions.
- Provide written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
- Update files, including documenting system notes of conversations or action taken.
- Perform tasks associated with the administration of retirement and health and welfare benefits, such as processing and/or sending mailers or required forms, processing and/or sending correspondence related to member or claims status, processing enrollments and updating member information in applicable system(s), distributing communications related to regulatory requirements, and initiating Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary.
- Research and resolve complex and technical issues and irregularities.
- High school diploma or GED.
- Six months of experience working in customer service, third-party administrator processing, or benefits administration.
- Strong work ethic and team player mentality.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Solid organization skills with strong detail orientation and listening skills.
- Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans, and regulations.
- Proficient computer skills including MS Office tools and applications.
- Call center experience in benefits claims, billing, or eligibility.
Zenith American Solutions is committed to providing reasonable accommodation to qualified applicants and employees with disabilities. If you require a reasonable accommodation, please contact the Recruiting Department at [insert contact information].
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