Customer Service Representative
7 days ago
Job Title: Customer Service Representative
Job Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for receiving, reviewing, and processing customer purchase orders, as well as managing spares and service parts ordering.
Key Responsibilities:
- Receive, review, and process customer purchase orders via manual entry into PAC ERP system, EDI transmissions, and/or customer-owned systems/supplier portals.
- Enter PGA requirements to secure parts demand before customer purchase orders have been received to protect lead times.
- Manage spares and service parts ordering, including coordination of certification requirements with customers as required, outside of program-related activity.
- Coordinate with Program Management to monitor and provide status on customer's equipment orders and deliveries and overall program status, with third-party suppliers, aircraft OEMs, and customers to meet overall program requirements.
- Identify all potential delivery delays and notification of Program Managers/Regional Directors on critical delays. Facilitate flow of orders and product expedites through PAC's Supply Chain, to meet customer and field requirements. Expedite requests are based on contractual and service level agreements; specifically, to support OEM/Seat Supplier business partners.
Requirements:
- Outlook experience
- ERP Systems
- Heavy email volume not a call center
- Oracle 2
About Us: ManpowerGroup is a leading global workforce solutions company that helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.
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