Customer Service Representative/Dispatcher/Schedule Coordinator

4 weeks ago


Bothell WA USA, United States Mr Handyman Full time
Job Title: Customer Service Representative/Dispatcher/Schedule Coordinator

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/Dispatcher/Schedule Coordinator. This role will be responsible for discussing and scheduling jobs with new and existing customers, as well as managing and optimizing field technician schedules.

Key Responsibilities:
  • Discuss and schedule jobs with new and existing customers
  • Manage and optimize field technician schedules
  • Resolve customer issues and provide excellent customer service
Requirements:
  • Minimum of 5 years of customer service experience
  • 2 years of phone sales experience
  • Ability to live in the Seattle area
  • Self-motivated with a positive, professional attitude and a good phone voice
  • Outstanding organization and communication skills
  • Punctual and dependable
  • Consistently thorough and accurate
  • A clean, non-criminal background
  • Computer proficiency with Windows apps and a willingness to learn proprietary software
  • Ability to live type while talking to customers, min of 50 WPM but 60 WPM is preferred
Benefits:
  • Phone and computer will be provided
  • PTO - Earned Paid Time Off
  • Paid Holidays
  • Option to work from home 95% of the time


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