Customer Service Representative

3 weeks ago


Ellensburg WA, United States Central Washington University Full time
Customer Service Representative

Central Washington University is seeking a highly skilled Customer Service Representative to join our Student Financial Services team. This role is responsible for providing exceptional customer service to students, parents, and faculty, ensuring a positive experience for all.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. They will be responsible for resolving issues and complaints in a professional and courteous manner, providing accurate information and guidance on financial aid and student accounts policies and procedures.

The Customer Service Representative will work closely with the Student Financial Services team to ensure seamless communication and collaboration. They will be responsible for maintaining accurate records, processing transactions, and providing support for recruitment and retention initiatives.

Key responsibilities include:

  • Providing exceptional customer service to students, parents, and faculty
  • Resolving issues and complaints in a professional and courteous manner
  • Maintaining accurate records and processing transactions
  • Providing support for recruitment and retention initiatives
  • Working closely with the Student Financial Services team to ensure seamless communication and collaboration

Requirements include:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of financial aid and student accounts policies and procedures
  • Ability to maintain accurate records and process transactions
  • Strong customer service skills

Central Washington University offers a comprehensive benefits package, including medical and dental insurance, retirement and optional savings plans, life and disability insurance, and vacation and sick leave plans. We are an equal opportunity employer and welcome applications from diverse candidates.



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