Customer Service Liaison

1 week ago


Buffalo, New York, United States Basil Family Dealerships Full time
Job Overview

Basil Family Dealerships is seeking experienced Service Advisors to join our dynamic team. As a Service Advisor, you will serve as the liaison between customers and technicians, providing exceptional customer service and ensuring seamless communication throughout the service process.

Key Responsibilities
  • Schedule appointments with customers to ensure timely and efficient service.
  • Greet customers promptly and make them feel welcome, providing a positive first impression.
  • Act as liaison between service technicians and customers, obtaining accurate customer and vehicle information.
  • Address customer questions and needs promptly and professionally, providing clear and concise information.
  • Advise customers on necessary and suggested services, including costs and benefits.
  • Monitor progress of each vehicle throughout the day, keeping customers informed and updated.
Benefits
  • Work-Life Balance to ensure a healthy and happy lifestyle.
  • Weekly Pay for predictable and reliable income.
  • Affordable Medical Benefits to support overall well-being.
  • Paid Time Off to recharge and relax.
  • Ongoing Training and Advancement Opportunities to grow and develop your career.
  • Special Employee Pricing on vehicles and parts for exclusive benefits.

Valid Driver's License is required for this position.



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