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Customer Service Representative

2 months ago

Buffalo, New York, United States SPEED Global Services Full time

Job Summary:

SPEED Global Services is seeking a highly skilled and customer-focused Client Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Interact with clients to respond to inquiries and resolve issues in a timely and professional manner.
  • Process and input client orders, ensuring accuracy and attention to detail.
  • Produce stock reports to verify product availability and ensure seamless order fulfillment.
  • Coordinate special and last-minute shipping requests with the operations department and transportation team.
  • Provide follow-up with other departments to ensure service standards are being met.
  • Assure proper invoicing of accounts by verifying computer-generated invoices.
  • Prepare shipping and tracing information for customers as required.
  • Communicate customer feedback to management, including any signs of dissatisfaction.
  • Act as a liaison between the warehouse and clients in administration of accounts and between the office and customers regarding invoicing and credit changes.
  • Maintain accurate and up-to-date procedure manuals detailing processing requirements for each account.

Requirements:

  • High school diploma or equivalent required.
  • Customer service experience preferred.
  • Strong computer skills and ability to utilize various systems.
  • Able to maintain a positive, professional, and constructive tone with team members, management, and clients.
  • Excellent written and oral communication skills, attention to detail, and organizational skills.
  • Proficiency with Microsoft Office, particularly Excel and Word.

Benefits:

  • 401(k) matching.
  • Dental insurance.
  • Health insurance.
  • Health savings account.
  • Life insurance.
  • Paid time off.

Work Environment:

  • Full-time position.
  • Day shift, Monday to Friday.
  • Ability to commute or relocate to Buffalo, NY 14227.