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Regional Director of Operations

2 months ago

Guilderland NY USA, United States Compass Group Careers Full time
Job Summary

As the Regional Director of Operations, you will be responsible for the overall operation, growth, and profitability of the region. You will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences.

Key Responsibilities
  • Account Management & Client Relations:
    • Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs.
    • Conduct quarterly business reviews with client to make certain community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback.
    • Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company's team approach and commitment to the community.
    • Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment.
    • Flexibility to travel between communities within your region. Develop priority-focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend.
    • Drive guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary.
    • Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.
    • Understand and leverage company support teams and systems to meet region Key Performance Indicators
    • Collaborate with department heads, executive chefs, restaurant managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations.
  • Business and Financial Acumen:
    • Ensure responsible financial management of assigned communities. In partnership with leadership team, develop annual budgets to accurately forecast financial performance, monitor financial reports to ensure budgetary compliance, and implement policies to deliver financial results in accordance with those budgets.
    • Timely completion of all daily, weekly or monthly reports as outlined in the corporate policy and procedures.
    • Participate in the sales process by assisting with contract negotiations and leading new opening services for the transition of new business accounts.
    • Collaborate with marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences.
    • Coach and support operations team to effectively manage wages and controllable expenses.
  • Team Building & Management:
    • Provide the vision, strategy, and tools to all team members to successfully execute their community dining program in order to exceed resident and client satisfaction.
    • Exceptional leadership abilities, with a demonstrated ability to motivate, develop, and manage a diverse team.
    • Provide both positive and negative feedback to department, team or individual staff members, identifying areas for improvement and implementing training programs, as needed, through onsite meetings, virtual meetings, telephone calls, one on one coaching.
    • Recruit, train, mentor, and motivate a high-performing team of food and beverage professionals, fostering a culture of excellence and teamwork.
    • Utilize an "open door policy" to solicit employee feedback and address team member problems or concerns.
Requirements
  • Bachelor's degree in business, health care or related field, or equivalent comparable experience.
  • Confirmed ability to manage a team of six or more manager-level team members.
  • Minimum of two years' experience in multi-unit management with a focus on Food Services.
  • Strong track record of driving customer satisfaction.
  • Proven ability to work effectively in an unstructured; fast-paced and P&L environment.
  • Shown ability to mentor and develop team members.
  • Excellent written and verbal communication skills.