Regional Director of Operations

2 months ago

Guilderland, United States Compass Group Careers Full time
Job Description

Job Summary:

The Regional Director of Operations will be responsible for the overall operation, growth, and profitability of the region. This individual will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences.

Key Responsibilities:

  • Provide ongoing training and support to unit food and beverage leadership teams, quality assurance, and identify areas of opportunity.
  • Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs.
  • Conduct quarterly business reviews with clients to ensure community objectives are being met, communicate industry trends, and ensure clients have the opportunity to share critical feedback.
  • Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company's team approach and commitment to the community.
  • Drive guest satisfaction by maintaining product and service quality standards; periodic property inspections, ensuring completion of company training programs, and initiating corrective action as necessary.
  • Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.
  • Understand and leverage company support teams and systems to meet region Key Performance Indicators.
  • Collaborate with department heads, executive chefs, restaurant managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations.

Requirements:

  • Bachelor's degree in business, health care, or a related field, or equivalent comparable experience.
  • Confirmed ability to manage a team of six or more manager-level team members.
  • Minimum of two years' experience in multi-unit management with a focus on Food Services.
  • Strong track record of driving customer satisfaction.
  • Proven ability to work effectively in an unstructured, fast-paced, and P&L environment.
  • Shown ability to mentor and develop team members.
  • Excellent written and verbal communication skills.

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