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Service Desk Support Specialist

2 months ago

Montgomery, Alabama, United States Apex Systems Full time
Service Desk Technician Job Description

We are seeking a highly skilled Service Desk Technician to join our team at Apex Systems. As a Service Desk Technician, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  • Provide user support and troubleshooting as part of a 24/7 support team
  • Serve as the single point-of-contact (POC) for IT interruptions to Air Force command and control
  • Initial response to incoming incident and request tickets escalated from Comm Focal Points, Base Comm Squadrons, NOS, and system-generated actionable events
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues in response to AF Help Desk Tickets
  • Provide accurate, detailed, and timely updates to tickets and projects
  • Respond to assigned incident tickets and update or close upon resolution
  • Monitor the network, applications, configurations, server configurations, netflows, logs, device tracker, virtualization, database performance, storage performance, and patch management
  • Identify, document, and resolve end-user issues/problems encountered on network/computing equipment
  • Execute and participate in System Acceptance Testing
  • Coordinate with Service Desk Manager for performance of asset inventory, hardware orders, equipment movement, and shipping needs
  • Adhere to strict Information Systems security guidelines in all cases
  • Implement appropriate processes for data protection, disaster recovery, and failover procedures
  • Communicate effectively at all levels of the organization, with internal or external customers, in written and oral format

Requirements:

  • Associates degree in Information Technology Computer Science or equivalent 2-3 Years of relevant experience
  • Certifications desired: A+, Network+, or CompTIA Security+ CE etc. DoD 8570 Certified

About Apex Systems:

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.