Service Desk Manager

5 days ago


Montgomery, Alabama, United States Leidos Full time
Job Summary

We are seeking a highly skilled Service Desk Manager to join our team at Leidos. As a Service Desk Manager, you will be responsible for leading a team of IT support specialists and providing exceptional customer service to our clients.

Key Responsibilities
  • Lead a team of IT support specialists to provide timely and effective resolution of IT issues
  • Develop and implement service desk processes and procedures to ensure high-quality customer service
  • Collaborate with cross-functional teams to identify and resolve IT issues
  • Provide training and mentorship to junior staff to ensure they have the necessary skills to perform their job duties
  • Manage and maintain service desk records and metrics to ensure continuous improvement
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5+ years of experience in IT service management, with a focus on service desk operations
  • Interim Secret clearance required to start; ability to obtain Secret clearance required to maintain employment
  • US citizenship required
  • CompTIA Security+ or equivalent certification
Preferred Qualifications
  • Experience with USAF Cloud One or Platform 1
  • Experience with Zero Trust Architecture
  • Cloud certifications in AWS, Azure, Google, or Oracle clouds
  • Previous leadership experience
About Leidos

Leidos is a leading provider of IT services and solutions to the US government and commercial clients. We are committed to delivering high-quality services and solutions that meet the evolving needs of our clients.


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